Arcwood Environmental · 9 hours ago
Collections Manager
Benton, AR
Full-time
Onsite
Senior Level
5+ years expArcwood Environmental is a pioneer in industrial waste management, committed to creating a cleaner, safer world. The Collections Manager will oversee the Collections department, developing and implementing strategies to manage and collect outstanding debts while leading a team to achieve departmental goals.
Environmental Services
Responsibilities
Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Develops and implements effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
Manages a team of collections agents, providing guidance, support, and training as needed
Monitors and analyzes the performance of the Collections team, implementing measures to improve productivity and success rates
Reviews and evaluates delinquent accounts, determining appropriate actions to be taken in accordance with Company policies and legal requirements
Communicates with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions
Maintains accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
Collaborates with cross-functional teams, including Legal, Finance, and Customer Experience, to resolve complex or escalated customer issues
Stays current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and revenue results
Prepares regular reports on collections activities, presenting data and insights to leadership
Develops and maintains relationships with external collection agencies, attorneys, and other service providers as necessary
Takes on additional duties as assigned to support the team and organization
Qualification
Required
Bachelor's degree
5+ years of experience in collections
Demonstrated experience and proficiency in utilizing collections software and systems
Preferred
Degree within business administration, finance or related field
Previous experience within a supervisory role
Benefits
Choice of medical, dental, and vision plans
Flexible spending or health savings accounts
Employee and dependent life insurance
Short and long-term disability
401(k) savings plan with 7% company match
Tuition reimbursement
Company
Arcwood Environmental
At Arcwood, we deliver a full suite of comprehensive environmental services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase