Togetherwork · 7 hours ago
Customer Support Specialist - Tier 1 (Hybrid- Austin, TX)
Austin, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expTogetherwork is a company that provides integrated software and financial solutions to various communities and organizations. They are seeking a Customer Support Specialist – Tier 1 to help associations and membership organizations engage their customers by leveraging the Fonteva membership and event management product suite, primarily focusing on delivering excellent customer experiences and solving technical problems.
Real EstateSaaSSoftware
Responsibilities
Investigate and resolve customer-reported issues within Fonteva's Salesforce-based applications
Troubleshoot problems related to configuration, Lightning Components, managed packages, workflows, flows, and process builders
Apply debugging techniques to analyze issues within custom frameworks and identify root causes
Deliver high-quality, customer-focused support by understanding client needs and use cases
Communicate clearly and effectively with both technical and non-technical customer stakeholders
Take ownership of customer cases from intake through resolution or appropriate escalation
Provide foundational support for API integrations using tools such as Workbench and Data Loader
Assist with middleware platforms (e.g., MuleSoft) while learning integration best practices through hands-on experience and mentorship
Continuously expand your knowledge of the Salesforce platform, Fonteva products, and cloud technologies
Participate in mentoring, formal training, and certification programs to grow technical and product expertise
Qualification
Required
Strong problem-solving and root cause analysis skills and enjoys working through complex systems
2–3+ years of hands-on Salesforce experience as an advanced user, administrator, or in a support-focused role
Salesforce Administrator or motivated to achieve certification within 90 days of hire (certification costs covered by Fonteva)
Thrives in a fast-paced, metrics-driven support environment
Values teamwork, learning, and shared success
Preferred
Experience with Salesforce Experience Cloud is a plus
Benefits
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform
Company
Togetherwork
Togetherwork operates as a provider of group management software and payments.
501-1000 employees
H1B Sponsorship
Togetherwork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Park Square Capital
2024-07-01Private Equity
2018-03-13Acquired
Leadership Team
Sathya Natarajan
Chief Technology Officer
Todd Schulte
Chief Operating Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-12
2026-01-11
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-07
Company data provided by crunchbase