SSA Group · 7 hours ago
Catering - IC - Catering Operations Coordinator
5555 W Zoo Blvd, Wichita, KS 67212, USA
Full-time
Onsite
New Grad, Entry LevelSSA Group is a hospitality company that partners with cultural attractions to enhance guest experiences. They are seeking a Catering Operations Coordinator responsible for planning, coordinating, and executing catering events while ensuring client satisfaction and operational excellence.
HospitalityRetailTicketing
Responsibilities
Develop and implement detailed plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts
Coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed
Oversee the setup, execution, and breakdown of events, ensuring all aspects run smoothly and efficiently
Ensure all equipment, supplies, and materials are available and in good working condition for events
Walk event spaces with Sales Team before events to ensure everything is in working order and address any issues promptly
Communicate and collaborate effectively with the Sales Team, Culinary Team, and other departments involved in events, developing and implementing new strategies and procedures where necessary to ensure events are executed flawlessly. Including, but not limited to:
Attend weekly BEO meetings to review all upcoming events, addressing concerns and needs to each event
Distribute Operations Plan revisions to key stakeholders when necessary
Advise Sales Team on any outstanding balances due post event
Collaborate with Sales Team on floorplans and event flow
Coordinate the need of cross-utilized products/equipment
Create eye-catching and innovative F&B displays in collaboration with the Culinary Team
Oversee quality, product levels, and inventory of Catering products
Facilitate the maintenance and repairs of Catering equipment as necessary
Maintain strong, positive relationships with internal and external clients to ensure repeat business and client satisfaction
Conduct pre-event meetings with internal stakeholders to finalize details and post-event follow-ups to gather feedback and foster continued development
Work closely with clients to provide tailored solutions and address any concerns promptly
Act as client day-of contact for catering services
Maintain communication with vendors to ensure timely delivery of goods and services
Negotiate pricing and contracts with vendors to optimize costs and quality
Uphold an active list of resources for client and internal operational use
Ensure compliance with local, state, and federal laws
Maintain a clean, safe, and organized work environment
Uphold and demonstrate a complete understanding of company policies and procedures
Develop, meet, and exceed monthly and annual catering operations budgets and plans
Analyze operational costs and inventory to maximize opportunities and minimize waste
Review all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to Accounts Payable
Minimize controllable costs, including payroll and equipment rental, associated with the operation and strategize on revenue avenues
Report weekly and monthly operational performance to appropriate stakeholders, including but now limited to labor forecasting and event P&L statements
Analyze event performance data to identify trends, opportunities, and areas for improvement
Responsible for budgeting, forecasting and cost control (e.g., labor costs, food costs and profitability)
Promote an inclusive and supportive approach within the unit
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application
Engages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back
Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
Perform other tasks as deemed necessary
Qualification
Required
Strong interpersonal and communication skills across all levels of an organization
Fundamental leadership skills with an understanding of the importance of team building/development, while fostering partnerships
Exceptional problem solving/decision making skills combined with the ability to be organized
Demonstrates financial management, analytical, and planning skills
Demonstrates the ability to remain flexible in a fast-paced environment
Computer knowledge and skill level for basic office functions
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
(Outdoor Venues Only): Must be comfortable working in an outdoor environment, including exposure to the elements
Ability to work varied hours/days, including nights, weekends and holidays, as needed
No prior experience is required, however knowledge of catering operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred
Although no prior work experience is required for this position candidates with 1 or more years of experience will be given stronger consideration
Working knowledge of Tripleseat is a plus
All education backgrounds eligible, must be 18 or older
Benefits
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Tuition Discount through Partnership College.
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws.
Company
SSA Group
SSA Group engages in ticketing, dining, and retail sales in between events and cultural destinations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Kight
Chief Operating Officer
Carrie Newton
Director of Partner Communication
Recent News
2025-09-09
Company data provided by crunchbase