Haemonetics · 12 hours ago
Product Support Engineer I
United States
Full-time
Remote
Entry Level
$20.63/hr - $35.07/hr
1+ years expHaemonetics Corp. is seeking a Product Support Engineer I to provide technical and operational support to customers and internal teams. The role includes troubleshooting, case documentation, and participation in training and field activities.
BiotechnologyConsultingHealth CareMedicalMedical Device
Responsibilities
Provide frontline technical and operational support to customers and internal teams
Answer and document hotline calls from customers, Product Support, and field staff
Follow defined troubleshooting scripts and established escalation paths
Escalate complex or unresolved issues to senior Product Support Engineers or appropriate internal teams
Provide assistance with device operation questions and basic maintenance guidance
Perform basic service activities such as troubleshooting and coordinating part replacement
Support parts and tool tracking, including basic part ordering and returns under guidance
Use required business systems (including Oracle and Salesforce) for case documentation and part management
Participate in scheduled Level I hotline coverage during normal business hours
Provide after-hours hotline support on a rotational basis
Participate in required clinical and product training to build foundational product knowledge (travel required)
Participate in on-site installations, preventive maintenance, or repair activities while shadowing senior engineers or field staff
Support cross-functional projects and operational initiatives as assigned
Maintain service documentation and follow expense management guidelines when applicable
Support customer satisfaction metrics through professional communication and timely issue resolution
Adhere to all applicable regulatory requirements and internal quality standards
Qualification
Required
Experience working in a technical or operational customer support environment
Ability to follow structured troubleshooting processes and escalation procedures
Strong attention to documentation accuracy and regulatory compliance
Professional customer communication skills
Ability to work in a hotline support environment with scheduled coverage
Willingness to travel for training and field shadowing when required
Ability to work after hours as part of an on-call rotation
1–2 years of technical, customer support, or field service experience
Experience working in a technical or operational customer support environment
Associate's degree required (Technical, Engineering, or related field preferred)
Education equivalency: every 2 years of relevant technical experience may substitute for 1 year of college education toward the associate's degree requirement
Preferred
Medical device experience
Experience as a service or device repair engineer in hospitals, blood banks or plasma centers
Bilingual in Spanish
Experience in a call center environment
Benefits
401(k) with up to a 6% employer match and no vesting period
An employee stock purchase plan
Flexible time off for salaried employees
For hourly employees, accrual of three to five weeks’ vacation annually (based on tenure)
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits
Company
Haemonetics
Haemonetics is a global medical technology company that provides Blood Management and Interventional Technologies.
1001-5000 employees
H1B Sponsorship
Haemonetics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (2)
2021 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-05-21Post Ipo Debt· $600M
2021-03-01Post Ipo Equity· $435M
2019-05-23Post Ipo Equity· $10M
Leadership Team
Christopher Simon
President and Chief Executive Officer
Christopher Lindop
CFO and VP Business Development
Recent News
Silicon Republic
2026-01-14
Company data provided by crunchbase