Gifthealth · 9 hours ago
Patient Care Lead
United States
Full-time
Remote
Mid Level
3+ years expGifthealth is revolutionizing healthcare by simplifying prescription and health service management. The Patient Care Lead will oversee the daily operations of the patient support team, ensuring efficient workflow, compliance with regulations, and exceptional patient care.
Health CarePharmaceuticalSoftware
Responsibilities
Supervise and mentor the patient care team, including training, scheduling, and performance evaluations
Ensure that all team members adhere to company policies and procedures
Foster a positive and collaborative work environment, promoting professional development and continuous learning among staff
Oversee daily patient care operations to ensure timely and accurate responses to patient queries via phone, email, or chat
Assist in the workflow throughout the day to ensure efficiency
Coordinate with pharmacists and other healthcare professionals to optimize workflow and patient care
Actively participate in day-to-day tasks to support the team in managing high patient interaction volumes
Ensure compliance with all federal, state, and local regulations as well as accrediting body standards
Maintain thorough documentation and reporting as required by regulatory agencies
Conduct regular audits and inspections to ensure compliance with policies and procedures
Address patient inquiries and concerns in a professional and empathetic manner
Provide patient education on medication use and potential side effects
Assist in patient case reviews and contribute to multidisciplinary care plans
Identify opportunities for process improvements and implement strategies to enhance patient care services
Participate in quality improvement initiatives and projects
Monitor and evaluate patient outcomes to ensure the highest standards of care
Qualification
Required
High school diploma or equivalent; completion of a relevant training program preferred
Minimum of 3 years of experience in a patient support or customer service role
Previous leadership or supervisory experience in a healthcare setting is highly desirable
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Ability to work collaboratively with a multidisciplinary team
Proficiency in using customer service information systems and technology
Must be Pharmacy Technician Certified in Ohio
Preferred
Completion of a relevant training program
Company
Gifthealth
GiftHealth is a healthcare tech startup that streamlines pharmacy experience with free delivery and competitive medication pricing.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$45.8MKey Investors
Eir PartnersAllos Ventures
2023-04-04Private Equity· $40M
2021-03-16Seed· $5.8M
2020-06-04Pre Seed
Leadership Team
John Romano
President and Co-Founder
Derek Schneider
CTO
Recent News
2026-01-14
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-13
2026-01-11
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