Steward + Helm · 23 hours ago
Community Director
Huntsville, AL
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expSteward + Helm is seeking a Community Director to oversee the financial, administrative, sales, marketing, and maintenance operations of the community. This role involves leadership, operational excellence, and a strong commitment to customer service to ensure the community’s success.
CommunitiesProperty ManagementReal Estate
Responsibilities
Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards
Conduct training, coaching, and performance reviews, including disciplinary actions as needed
Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff
Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects
Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs
Ensure all maintenance tasks, including preventive maintenance, are completed on schedule
Supervise and approve work performed by contractors
Develop and monitor operating budgets, maintaining a budget control log
Maximize Net Operating Income (NOI) through effective cost control and revenue optimization
Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy
Review financial statements and prepare variance and occupancy reports
Develop and implement monthly marketing plans to achieve budgeted occupancy levels
Create resident retention, marketing, and advertising programs
Show and lease apartments, ensuring all necessary applications and documents are completed accurately
Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships
Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness
Ensure adherence to Fair Housing Act and company policies
Maintain accurate and organized records in property management software (e.g., OneSite)
Process invoices and ensure timely submission to corporate
Qualification
Required
Minimum of 3-5 years of prior property management experience
Proficiency in property management software, such as OneSite
Positive, motivating, and team-oriented attitude
Ability to thrive in a fast-paced, competitive environment
Strong organizational and prioritization abilities
High degree of professionalism and confidentiality
Excellent communication and listening skills
Commitment to fostering a strong customer service culture
Preferred
Bachelor's degree in a related field (preferred) or equivalent experience
Certified Apartment Manager (CAM) certification (preferred)
Company
Steward + Helm
Steward + Helm owns, renovates, and manages apartment communities, focusing on multifamily housing and property management.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase