Michigan Medicine · 12 hours ago
Training Specialist Coordinator
Ann Arbor, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expMichigan Medicine is dedicated to improving the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development. They are seeking a Training Specialist Coordinator responsible for developing the knowledge and skills of team members in the Pre-Service Division, facilitating training initiatives, and collaborating to identify training opportunities.
EducationHealth CareMedical
Responsibilities
Master the assigned applications and workflows relevant to the training areas assigned
Successfully complete Michigan Medicine Learning Liaison credentialing program
Train and support learners on assigned applications and unit workflows related to their role in a variety of settings
Facilitate and conduct unit-specific training initiatives including new hire, refresher, and ad hoc training needs
During and following new hire unit training, perform periodic account review for quality assurance up to the first 90 days of employment and review findings with new hire
Serves as a trainer and mentor for learning liaisons
Coaches and mentors learning liaisons and staff on standardized workflow processes
Oversee and assist with creating and updating training materials and other resources
Coordinate training and educational programs with leadership team
Identify issues or concerns with insurance, authorization, work queues, or unit operations; apply critical thinking skills to resolve issues, and/or escalate to the supervisor or manager
Identify, assess and develop training needs within operational scope utilizing Quality Assurance data and trends
Participate in user acceptance testing initiatives as Subject Matter Expert (SME)
Support end users during MiChart go-lives, upgrades, labs, personalization sessions, advanced and efficiency training initiatives
Create and administer skills assessments
Recognize process and system problems and take the appropriate steps to investigate and resolve them within the scope of the learning liaison role. Escalate issues to the appropriate person when necessary
Utilize Lean principles to add value to processes and reduce waste
Attend, participate, and present in operational huddles, meetings, and one-on-one discussions
Assist in the development and implementation of new or updated policies and procedures
Collaborate closely with Revenue Cycle Learning and Performance Improvement to evaluate and align training content and materials
Coordinate requests for time off based on workplace operational needs and staffing requirements; create and maintain schedules and training timelines
Represent department with other Revenue Cycle units, other Michigan Medicine departments, and external customers on an 'as needed' basis
Meet all Michigan Medicine annual competencies and maintain the highest level of customer service, confidentiality, data integrity, and compliance
Other duties as identified by supervisor/manager
Assists in hiring process, orientation, and onboarding of new hires
Qualification
Required
An Associate's degree in Healthcare Administration, Business, Health Information Technology, Instructional Design, Training or other healthcare related field and/or a combination of education and experience is required
A minimum of two (2) years in healthcare training or operational experience
Strong written, verbal, and interpersonal communication skills
Organizational, problem solving, decision making and negotiation skills are necessary
Excellent computer literacy, technology, and application skills are required
Strong dedication to customer service
Ability to be flexible and work within a team-focused, participative management framework is required
Thorough knowledge and understanding of health insurance, third party payers, and government regulations are required
Preferred
Experience in facilitating training initiatives
Ability to manage multiple tasks
Experience creating training materials for end users with direction
Strong time management and self-directed work style
Knowledge of LEAN methodology and Michigan Medicine policies, procedures, regulatory requirements, and information systems
Current CPC (Certified Professional Coder) certification is desired
Successful completion of the Learning Liaison Program is preferred
Understanding and ability to interpret medical terminology and insurance benefit information is preferred
Company
Michigan Medicine
Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Heather Ascani
Director, Business Operations - Applied Systems Biology Core
Jack Kufahl
Chief Information Security Officer
Recent News
2025-12-11
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