Aflac · 9 hours ago
Quality Assurance Analyst (PLADS BoB QA)
United States
Full-time
Remote
Mid Level
$55K/yr - $80K/yr
3+ years expAflac is a Fortune 500 company recognized for its leadership in voluntary insurance products. The Quality Assurance Analyst role involves monitoring quality indicators, identifying process gaps, and conducting investigations to ensure compliance and improve performance.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Monitors quality indicators with a proactive approach and takes steps to reduce deficiencies
Identifies and corrects process gaps within service channels, implementing solutions for better performance
Prepares periodic reports on quality volumes
Mitigate negative impacts and loss of business
Supports project delivery by providing technical process expertise to align projects with established practices
Conducts investigations and reviews of data practices to identify compliance issues and recommend actions
Independently collect and analyze operational data, using standard tools to make recommendations that support departmental decisions
Assess and evaluate projects deliverables and processes to identify opportunities for improvement
Plans and conducts reviews of business data and metrics using standard methodologies, to identify weaknesses and recommend actions to improve performance
Review and interpret information and provide advice to internal clients on an appropriate action, to comply with procedural and regulatory requirements
Maintain document audit trail of activities to protect and support the organization, and the business in delivery standardization
Performs other duties as required
Qualification
Required
Knowledge of state and federal FMLA regulations
Solid knowledge of regulatory compliance
Excellent verbal and written communications and interpersonal skills
Ability to interact and collaborate with various internal partners including leadership
Microsoft Office Suite
Strong analytical, problem-solving and investigative skills
Exceptional attention to detail
Ability to learn in a fast-paced environment
Bachelor's Degree Healthcare, Business Administration, or a related field
3 or more years of job related experience
Or an equivalent combination of education and experience
Preferred
Knowledge of medical disability management (preferred)
PLADS Product Knowledge – STD/LOA
Benefits
Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
Other leaves of absence, if eligible
Company
Aflac
Aflac is a company that offers individuals and companies supplemental disability insurance.
10001+ employees
H1B Sponsorship
Aflac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (3)
2022 (7)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-06-14IPO
Leadership Team
JR Shamley
SVP National Accounts Business Development & Growth Solutions
Matthew D. Owenby
SVP, Chief Human Resources Officer and Corporate Services Executive
Recent News
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