Plaid · 9 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$74K/yr - $110K/yr
2+ years expPlaid is a company dedicated to empowering financial transformation by building tools for developers. They are seeking a Technical Support Engineer to manage customer issues, troubleshoot problems, and collaborate with engineering and product teams to ensure customer satisfaction.
FinanceBankingFinTechFinancial Services
Responsibilities
Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
Work on projects with other TSE’s to improve internal and external processes
Contribute to brainstorming and project execution (tooling, documentation, process improvements)
Assist GTM teams with customer escalations
Collaborate with EPD teams on issue resolution
Qualification
Required
2+ years of experience in a customer-facing role
6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
Genuine interest and passion for Support
Commitment to providing a world-class customer experience
Strong written and verbal communication
Self-starter mentality and ability to work independently
Effective time management and ability to balance multiple priorities
Based in the Eastern Time Zone (EST/EDT)
Preferred
6+ months of experience supporting technical projects and/or process improvement
Company
Plaid
Plaid develops financial technology infrastructure that enables applications to connect with users' bank accounts and financial data.
501-1000 employees
H1B Sponsorship
Plaid has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (41)
2023 (42)
2022 (53)
2021 (30)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$1.31BKey Investors
Franklin TempletonAltimeter CapitalIndex Ventures,Kleiner Perkins
2025-04-03Series Unknown· $575M
2025-04-03Secondary Market
2023-10-19Series Unknown
Leadership Team
Zachary Perret
Co-Founder & CEO
Eric Sager
COO
Recent News
Crunchbase News
2026-02-09
Company data provided by crunchbase