GovCIO · 14 hours ago
ServiceNow Certified Technical Architect
US-VA-Hampton
Full-time
Onsite
Senior Level, Lead/Staff
$165K/yr - $185K/yr
10+ years expGovCIO is currently hiring for a ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of enterprise scale ServiceNow solutions in support of a USAF program. This role provides hands-on technical leadership across multiple platform areas, ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules
Serve as the technical SME for: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), App Engine & Automation Engine, CMDB and CSDM
Design and oversee integrations using Integration Hub, REST APIs, and custom spokes
Lead platform governance, ensuring alignment with best practices and federal security standards
Guide developers and administrators on technical design, configuration, and implementation
Produce and maintain technical design documentation, architectural diagrams, and configuration standards
Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery
Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions
Provide SME‑level support on network infrastructure and network hardware
Implement, administer, and troubleshoot network infrastructure devices
Create accurate network diagrams and documentation for design and planning
Apply strong understanding of network protocols, LAN/WAN technologies, and network security
Diagnose and resolve network issues with strong analytical and problem‑solving skills
Qualification
Required
Clearance Required: Top Secret with SCI Eligibility (TS/SCI)
10+ years of experience including: ServiceNow architecture, configuration, workflow development, and platform enhancements
Establishing and executing platform governance
Evaluating operational and strategic demands against platform capabilities and leading practices
Translating technical and business requirements into architectural blueprints
Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities
Creating architectural blueprints for federal agencies
Leading ServiceNow version upgrades
Deep understanding of overall ServiceNow platform architecture
Network security, LAN/WAN design, and network infrastructure documentation
Required Certifications: ServiceNow Certified Technical Architect (CTA)
DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security)
Technical Expertise: App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence
Strong knowledge of CMDB and CSDM
Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow
High School with 10+ years (or commensurate experience)
Excellent interpersonal, communication, and organizational skills
Ability to work collaboratively in team environments and directly with customers
Self-starter who can work independently with minimal oversight
Flexible and dependable, able to adapt to program needs
Ability to quickly learn new technologies and products
Preferred
Experience with DoD NIPR, SIPR and JWICS Networks
DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
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