Turf Tank · 10 hours ago
Field Operations Specialist || North CA and Nevada
CA
Full-time
Onsite
Entry, Mid LevelTurf Tank is a pioneer in the sports industry, known for its autonomous line-marking robot for sports fields. The Field Operations Specialist is responsible for customer onboarding, on-field support, and ensuring successful robot deployments while adhering to Turf Tank standards.
ManufacturingRetailRoboticsSports
Responsibilities
Lead on-site robot setup and user training following Turf Tank’s standardized processes
Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
Provide clear training and supporting resources to build user confidence
Complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
Document work completed and communicate feedback to the Field Operations Manager for continuous improvement
Assist during peak seasons by supporting the Robot Support team with overflow requests
Follow established checklists, processes, and standards to ensure consistency across all deployments
Provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials
Deliver clear, structured training to customers in a professional manner
Use an adaptive communication style to deliver effective customer training
Follow standardized processes and maintain consistency across installs
Troubleshoot technical issues using Turf Tank’s best practices
Stay task-focused, organized, and responsive while working independently in the field
Qualification
Required
experience in technical field service, installation, or training roles
strong communication and instructional skills
technical aptitude with robotics, software, and problem-solving
a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
overnight travel is required up to 80% of the time
day travel is required up to 90% of the time
work remotely
possess and maintain a valid driver's license with a clean driving record
must pass an MVR and drug screen before the start date
maintain eligibility for Turf Tank's fleet insurance
lift 50 lbs
perform work while standing, stooping, or squatting
work above the shoulder and below knee heights
sit or stand for extended periods (up to 8+ hours)
Company
Turf Tank
Turf Tank is a manufacturer of field line marking robots and field marking paints designed for the maintenance of sports fields.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stefan Thilemann
CTO
Recent News
2025-02-17
2025-02-17
Company data provided by crunchbase