iconectiv · 23 hours ago
Customer Service Desk Analyst 1 Job ID -3089
Bridgewater, NJ
Full-time
Hybrid
Entry Level
$48K/yr - $70K/yr
1+ years expiconectiv is a company focused on advancing and protecting trust in the communications ecosystem. They are seeking a Customer Service Desk Analyst to provide end user support for proprietary business applications and standard client software, while also monitoring and responding to customer communication across various channels.
Enterprise SoftwareMobileSoftwareTelecommunicationsWireless
No H1B
U.S. Citizen Only
Responsibilities
Monitor and respond to multiple channels of customer communication including chat, email, and phone
Support the following types of calls, questions, or tickets:
Customer Service Requests
Billing inquiries
Application Troubleshooting
Data Entry
Use critical analytical skills to troubleshoot customer reported incidents which may also include working with other departments to satisfy customer needs
Actively participate in on-call rotations which may include occasional after hours, weekends and national holiday shift work
Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
Excellent work ethics, time management, and strong customer focus are key skills required to perform this function successfully
Gain a full understanding of internal processes and assist as needed
Qualification
Required
US Citizenship required
Minimum 1-2 years of customer service/ account management experience
Excellent written and verbal communication skills are a must
Superior MS Office Skills
Good writing skills and the ability to author professional correspondence
Initiative, critical thinking and good follow through are key characteristics
Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person
Preferred
BA degree is preferred
Experience with fulfilling customer porting requests is a big plus
Familiarity with Oracle SQL, Java and UNIX skills preferred
Experience using 'Chat' to support customer communications (requires strong written communication skills)
Any application support experience would be a plus
Any experience with ServiceNow system would be a plus
Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
Understanding of agile software development principles and knowledge of CA Rally
Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services and XML
Willingness to work within 8am – 8 pm shift on weekdays and follow rotational on call schedule for weeknights and weekends
Benefits
Medical
Dental
Vision
Disability (short and long term)
Basic and supplemental life insurances
401k plan
Company Matching
Automatic Contributions
Annual allotments of paid time off
Vacation Days
Floating Holidays
Personal Business Days
A Volunteer Day
Paid holidays
Paid sick leave
Company
iconectiv
iconectiv develops technology solutions that focus on network and operations management, digital identity management and fraud prevention It is a sub-organization of Ericsson.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$200MKey Investors
Francisco Partners
2024-08-16Acquired
2017-08-11Private Equity· $200M
Leadership Team
Chris Drake
SVP Corporate and Business Development
Recent News
2025-10-28
2025-10-14
Company data provided by crunchbase