ChatGPT Jobs · 9 hours ago
Regional Vice President, Sales - East
New York, NY
Full-time
Hybrid
Director/Executive
10+ years expCrescendo.ai is a company focused on building unbeatable AI assistants for customer experience. They are seeking a Regional Vice President of Sales to lead their CX Intelligence growth across the Eastern U.S., driving new-logo sales and leading a team to enhance customer experience initiatives.
Computer Software
Responsibilities
Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S
Own regional new-logo ARR tied to customer experience modernization initiatives
Drive executive conversations around: Predictive CSAT, Intent-based root cause analysis, Omnichannel quality coverage, Coaching at scale with automated QA
Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
Coach reps to build ROI cases grounded in outcomes: 95%+ CSAT, 50–65% instant resolutions, 10k+ monthly cost savings, 90%+ pre-sales containment
Position Crescendo as the platform that captures why customers reach out — not just how often
Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics
Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos
Build a culture of curiosity, precision, and proof
Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases
Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence
Qualification
Required
10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
5+ years leading high-performing enterprise AE teams
Strong understanding of: Contact center QA operations, CSAT and sentiment analysis, Root-cause analytics and coaching workflows
Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
East Coast-based with regional travel flexibility
Preferred
Location: New York or East Coast Preferred (Hybrid)
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase