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Customer Experience (CX) / Implementations Lead jobs in United States
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DualEntry · 1 week ago

Customer Experience (CX) / Implementations Lead

positionNew York City
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$110K/yr - $150K/yr
date3+ years exp
DualEntry is one of the world’s fastest-growing AI startups focused on revolutionizing finance through their AI-native ERP solutions. The Customer Experience (CX) / Implementations Lead will be responsible for end-to-end ERP implementations, ensuring customer satisfaction and driving adoption through best-in-class onboarding and collaboration with internal teams.
AccountingArtificial Intelligence (AI)Enterprise Resource Planning (ERP)

Responsibilities

You’ll own end-to-end ERP implementations and long-term customer relationships
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation methodologies, processes, and operational standards
You’ll challenge the status quo of what world-class ERP customer success looks like
You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

Qualification

ERP implementationsERP functional consultingAccountingCPAFinance workflowsImplementation best practicesCustomer serviceHigh agencyFast-moving environmentsProblem solving

Required

Hardcore work ethic and high agency
3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You're a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA

Benefits

Full medical, dental & vision insurance
Commuter benefits
401k benefits

Company

DualEntry

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DualEntry develops an AI-based accounting software for handling transactions for mid-market enterprises.
dateFounded in 2024
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.dualentry.com

Funding

Current Stage
Growth Stage
Total Funding
$100M
Key Investors
Khosla Ventures,Lightspeed Venture PartnersContrary
2025-10-02Series A· $90M
2024-05-01Seed· $10M

Recent News

PYMNTS.com
CoPlane Raises $14 Million to Build AI-Native Software That Adds Automation to ERPs
2025-11-26
Crunchbase News
Why Accel Led A Round For Fintech Startup Campfire For The Second Time In Under 4 Months
2025-10-15
Sourcery
Ken Griffin & Citadel Securities
2025-10-09
Company data provided by crunchbase