Paschal Air, Plumbing & Electric · 15 hours ago
HVAC Service Field Supervisor
Springdale, AR
Full-time
Onsite
Mid, Senior LevelPaschal Air, Plumbing & Electric is a home services company committed to developing people and delivering world-class service. The HVAC Service Field Supervisor will supervise and support HVAC service technicians, ensuring quality workmanship and customer satisfaction while also providing leadership and training.
Commercial"Heating Ventilation and Air Conditioning (HVAC)"Water
Responsibilities
Supervise and support HVAC service technicians to ensure quality workmanship and customer satisfaction
Assist with interviewing, hiring, onboarding, coaching, and performance management of technicians
Lead new-hire orientation and ongoing technical and customer service training
Conduct ride-alongs to coach technicians on diagnostics, technical skills, customer communication, and best practices
Monitor technician KPIs and implement training strategies to improve performance
Review and resolve service and maintenance callbacks, identifying trends and corrective actions
Ensure technicians follow service standards, documentation requirements, and customer contact expectations
Communicate regularly with the Service Manager on training progress, performance issues, and team needs
Perform other duties as assigned
Qualification
Required
Proven HVAC service experience with strong technical and diagnostic skills
Leadership mindset with the ability to train, coach, and develop technicians
Excellent customer service and communication skills
Strong mechanical aptitude and understanding of HVAC systems, tools, and safety practices
Ability to explain technical information clearly to customers
Computer proficiency (timekeeping, billing, mobile systems, payment processing)
Valid driver's license with a good driving record
High school diploma or GED required; applicable HVAC licensure required per state regulations
Benefits
Competitive compensation
Performance-based incentives tied to regional success
Full benefits package, including medical, dental, vision, and retirement plans
Opportunity to build and lead one of Paschal’s most critical growth markets
A privately owned company with long-term leadership stability—not private equity backed
Company
Paschal Air, Plumbing & Electric
For more than 50 years, Paschal has provided professional Heating & Air, Plumbing & Electrical services to homeowners & businesses in Arkansas, Texas, Oklahoma, Kansas & Missouri.
Founded in 1968
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
C
Charley Boyce
Chief Executive Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-06-24
Company data provided by crunchbase