Acumen Fiscal Agent · 18 hours ago
Customer Relations Specialist
United States
Full-time
Remote
New Grad, Entry LevelAcumen Fiscal Agent is a leading provider of fiscal agent services dedicated to helping individuals live empowered lives. They are seeking a Customer Relations Specialist to ensure clients receive top-level support, manage inquiries, and enhance client satisfaction through effective communication and problem-solving.
Financial Services
Responsibilities
Act as the primary point of contact for clients, responding to inquiries and providing detailed information about services
Resolve client issues and concerns in a timely and effective manner
Document client interactions and maintain accurate records of communications
Gather feedback from clients to enhance service delivery and support continuous improvement
Coordinate with internal departments to ensure client needs are met and issues are addressed
Educate clients and their families on available resources and services
Promote a client-centered approach in all communications and interactions
Qualification
Required
High school diploma or equivalent is required; associate degree or higher in a related field is preferred
Experience in customer service or client relations, preferably in a social services or healthcare environment
Strong verbal and written communication skills
Demonstrated ability to handle difficult conversations and solve problems effectively
Excellent organizational skills and attention to detail
Proficiency in Microsoft Office Suite and familiarity with CRM software
Empathy and a strong commitment to client satisfaction
Ability to work collaboratively in a team environment and independently as required
Preferred
associate degree or higher in a related field
Benefits
16 paid holidays, including your birthday!
Paid Time Off and Paid Sick Time
Employee Recognition Program
Employee Assistance Program
Referral Program, get extra rewards for referring your friends to work with Acumen!
Paid Parental Leave
Medical, Dental & Vision coverage
401(k) with company match
Voluntary benefits, including Pet Insurance
Company
Acumen Fiscal Agent
At Acumen Fiscal Agent, we strive to simplify life for veterans, aging adults, and individuals with physical, intellectual, and developmental disabilities by providing fiscal management services that have a positive and long-lasting impact on their lives.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Austin Hancock
Chief Financial Officer
Matthew Dee
Chief Information Officer
Company data provided by crunchbase