Vistra Corp. · 5 hours ago
Office of the President Agent
Irving, TX
Full-time
Onsite
Entry, Mid Level
2+ years expVistra Corp. is a global leader in energy services, and they are seeking an Office of the President Agent to handle customer issues requiring advanced research and corrective actions. The role involves diagnosing problems, managing resolution processes, and performing root cause analysis to enhance customer service and operational efficiency.
EnergyRenewable EnergySustainability
Responsibilities
Acquire necessary information from both customers and systems to understand the nature of the inquiry, work through ambiguity to determine the best course of action
Responsible for resolving customer issues/complaints verbally and in written form
Performs account corrections including re-bills, adjustments, or clearing of transactions and billing failures
Responsible for negotiating complaint resolution with the customer while complying with all company, legal and regulatory guidelines
Identifies, analyzes and reports on the root causes of customer issues
Identifies, records and reports corrective action issues to the appropriate business partners
Identifies technologies and process to mitigate future customer escalations
Qualification
Required
2+ years experience performing issue resolution and/or escalated call handling
Knowledge and use CRM systems/applications
Strong verbal and written communication skills
Ability to analyze and resolve escalated customer issues/cases, with minimal assistance
Strong analytical and root cause skills
Ability to read, interpret, and apply policies, procedures and processes
Strong decision-making abilities and negotiating skills
Understanding and comprehension of market-related transactions; Texas Electric Market or non-Texas Markets
Must be able to work in a fast-paced environment and be able to handle stressful situations
Ability to positively and professionally interact with customers (internal & external) regularly
Basic Microsoft office suite skills, emphasis on Excel
Minimum High School Diploma or equivalent
Company
Vistra Corp.
Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company, based in Irving, Texas, that provides essential resources to customers, businesses, and communities from California to Maine.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$9.5B2026-01-12Post Ipo Debt· $2.25B
2025-10-01Post Ipo Debt· $2B
2024-11-19Post Ipo Debt· $1.25B
Leadership Team
Stacey Dore
Chief Strategy and Sustainability Officer
Recent News
The Motley Fool
2026-01-25
2026-01-24
Company data provided by crunchbase