Damco Solutions · 1 day ago
Storage Support Engineer
Columbus, OH
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDamco Solutions is seeking a Storage Support Engineer to support enterprise-scale storage environments for a large financial services client. This support-focused role involves incident management, customer/vendor interaction, and storage migrations using established runbooks.
Enterprise SoftwareInformation TechnologyInsuranceSoftwareSoftware EngineeringWeb Development
No H1B
Responsibilities
Provide Level 3 storage support (Banking L2 equivalent – external L3 support)
Own and resolve incident tickets within defined SLAs
Interact directly with customers, internal teams, and vendors for issue resolution
Support and facilitate storage migrations (file products) using existing runbooks
Perform troubleshooting, analysis, and remediation of block storage issues
Ensure operational stability and adherence to support processes
Qualification
Required
8-10 years of experience
No visa restrictions
Strong experience in Block Storage technologies (at least one required): Dell PowerFlex, SolidFire, VMAX, 3PAR
SAN & Networking knowledge: Brocade, Cisco
Experience in storage support operations
Experience in incident management and ticket closure
Experience in customer-facing and vendor coordination roles
Preferred
Experience in enterprise or banking environments
Exposure to structured migration activities
Familiarity with ITIL-based support processes
Company
Damco Solutions
Damco Solutions is a provider of IT solutions, services, and products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mohit Gupta
CEO
Kathy Carter
Sr. Client Partner
Recent News
2025-09-17
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