QCR Holdings, Inc. · 8 hours ago
Quality Assurance Manager
Moline, IL
Full-time
Onsite
Mid, Senior Level
5+ years expQCR Holdings, Inc. is seeking a Quality Assurance Manager to oversee the document review process for new accounts and provide leadership to the Quality Assurance Team. The role involves managing day-to-day operations, ensuring compliance with standards, and collaborating with operational leaders to enhance procedures.
BankingFinancial ServicesWealth Management
Responsibilities
Provides leadership and supervision to the Quality Assurance Team and serves as the main point of contact for problem solving for the team and our clients
Creates and updates instructions/process documentation for team
Ensure accuracy of the work reviewed by the team and demonstrate strong attention to detail
Performs daily review of file maintenance well as other monitoring, reporting, tracking, etc. to mitigate risk and ensure proper controls are in place
Collaborate with other operational leaders, make recommendations on process and procedure changes that support company strategic goals while creating efficiencies and enhanced procedures
Maintain understanding of corporate standard operating procedures as they apply to the job functions
Assist with budget, goal setting, and strategic planning; ensure all project/department milestones/goals are met and adhere to approved budgets
Support periodic reviews by internal audit, risk, and compliance teams as well as external Federal or State exams to ensure reliable and timely responses
Ensure all managed systems meet all regulatory and compliance requirements
Maintain a thorough knowledge of all retail and treasury banking products, including the requirements for making changes to client account data and core system changes
Take ownership of projects; research, gather data, evaluate, prepare reports, and implement timely
Collaborate with bank partners and provide prompt responses and resolutions for customer inquiries or complaints
Promote the image of the company in a professional and positive manner
Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects
Manages the onboarding process of new team members
Evaluate performance, administer semiannual touch points and deliver performance evaluations
Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture
Understand and administer compensation based on pay for performance philosophy, including merit increases and variable pay
Participate in community engagement events. This can include professional, civic and community groups
Comply with all company or regulatory policies, procedures, and requirements applicable to this position
Foster and preserve a culture of inclusion
Assist with project assignments and provide additional team support when needed
Additional duties and responsibilities may be required to support the company’s mission, vision and values
Qualification
Required
High school diploma or equivalent required
Minimum five to seven years in banking, operations and/or digital banking
Minimum two years of successful management or leadership responsibilities within current team
Strong verbal, written and interpersonal communication skills
Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail
Strong analytical and critical thinking capabilities
Demonstrated knowledge of current operational strategies, risk management, technology and trends within the Finance and Banking industries
Strong leadership skills with ability to communicate a vision that inspires and motivates a team in alignment with business strategy
Preferred
Associate or bachelor's degree in business, finance, or related field preferred
Benefits
Health
Dental
Vision
Life Insurance
Disability Insurance
FSA
HSA
401K
Employee Stock Purchase Plan
Paid Time Off
Paid Holidays
Additional Voluntary Supplemental Insurance
Company
QCR Holdings, Inc.
QCRH Mission Statement: We make financial dreams a reality.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$70M2025-09-15Post Ipo Debt· $70M
2010-03-01IPO
Leadership Team
Larry J. Helling
Chief Executive Officer
Chad Ihlenfeldt
Chief Technology Officer
Recent News
2025-11-07
2025-10-27
2025-10-27
Company data provided by crunchbase