Customer Support Specialist - MerusCase jobs in United States
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PracticePanther · 9 hours ago

Customer Support Specialist - MerusCase

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

joinparadigm is known for its excellent customer service, and they are seeking a Customer Support Specialist for MerusCase. In this role, you will act as a client advocate, support existing customers, onboard new clients, and continuously improve client retention through proactive engagement and problem-solving.

LegalSoftware

Responsibilities

Support existing customers via chat, email, and phone
Diagnose and troubleshoot client issues
Onboard new customers with training calls and check-ins
Continuously acquire expertise in MerusCase features
Write and update help center materials
Improve client retention
Work with various stakeholders to help them understand evolving client needs
Other duties as assigned

Qualification

Customer support experienceSaaS experienceProblem solvingCommunication skillsConflict managementLegal industry experienceUser-experience designData analyticsTeamwork

Required

1-2 years of customer support experience
Strong initiative and creative problem solving
Strong communication skills and introspection to understand customer needs
Able to work well with a team and independently
Excellent conflict management skills

Preferred

SaaS experience
Experience in the legal or consulting industry advantageous
You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty
You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment
Excellent with user-experience design principles and data analytics

Benefits

Paid vacation + sick and parental leave
Remote working flexibility
Company culture that encourages work / life balance
100% paid PPO medical, dental, and vision insurance
401k matching
Equity grants

Company

PracticePanther

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PracticePanther was founded by two partners on a mission to create the best law practice management software for lawyers. It is a sub-organization of Paradigm.
dateFounded in 2012
location
North Miami Beach, Florida, USA
people-size51-200 employees
web-link
http://www.practicepanther.com

Funding

Current Stage
Growth Stage
Total Funding
$3.5M
Key Investors
Ori Tamuz
2018-03-05Series Unknown
2018-02-01Acquired
2015-11-12Seed· $3.5M

Leadership Team

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Soumya Nettimi
Chief Executive Officer
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David Bitton
Co-Founder
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Company data provided by crunchbase