Customer Resolution Specialist jobs in United States
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SEGULA Technologies · 11 hours ago

Customer Resolution Specialist

positionWichita, KS
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$32/hr - $35/hr
date5+ years exp

SEGULA Technologies is a fast-growing global engineering group that offers opportunities to work on innovative projects. The Customer Resolution Specialist will ensure high-quality services during customer visits and events, manage budgets, and act as a liaison between customers and executive management.

Industrial EngineeringMechanical Engineering

Responsibilities

Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
Provides support to senior management
Manages budgets and the distribution of promotional items
Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning
Completes logistical requirements and supports overall marketing and program goals and objectives
Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines
Acts as liaison between customers and company executive management
This person will determine production status, check system for replacement parts, work with our ME’s with Spare configurations, make make/buy decisions, and administrate the quote and follow through on quoting to the customer
This role will have responsibility for supporting AOG and spares requirements and will liaison with Boeing on the requests
This is a critical role to support the flying fleet

Qualification

Customer service experienceAerospace experienceQuoting softwareDetail orientedEvent planning

Required

Must be detail oriented and have 5 years' of customer service experience
Aerospace experience or Degree with Customer Service Experience

Company

SEGULA Technologies

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SEGULA Technologies is an engineering group, helping boost competitiveness across industrial sectors.
dateFounded in 1985
location
Nanterre, Ile-de-France, FRA
people-size10001+ employees
web-link
https://www.segulatechnologies.com/

Funding

Current Stage
Late Stage

Leadership Team

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Xavier CHAPUY
CEO - Managing Director SEGULA North America
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Danton L. Fitch
CFO - USA
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