Mayo Clinic · 12 hours ago
Operations Specialist - Supply Chain Management
Rochester, MN
Full-time
Hybrid
Entry, Mid Level
$32.39/hr - $43.73/hr
2+ years expMayo Clinic is a top-ranked healthcare provider known for its commitment to patient care and employee development. They are seeking an Operations Specialist to support Supply Chain Management by facilitating communication with suppliers and internal stakeholders, resolving product-related issues, and ensuring compliance with internal controls and company policies.
BiotechnologyHealth CareHospitalMedicalWellness
No H1B
Responsibilities
The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders
This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies
The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources
A high level of customer service is required to ensure timely, professional, and solution-oriented responses
The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed
This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance
This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution
This position ensures all payment methods—including ACH, wire, and check payments—are processed accurately, securely, and within established deadlines
The role is responsible for performing timely bank reconciliations to ensure accuracy between bank statements and internal records
The position also supports stop payments, positive pay exceptions, and returned items
In addition, this role ensures compliance with internal controls, company policies, and regulatory requirements
It partners with financial institutions to resolve service issues, research transaction discrepancies, and optimize banking services to support business operations
Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role
The ideal candidate demonstrates a proactive approach to issue resolution, identifies process improvement opportunities, and maintains a strong commitment to accuracy and compliance
This position does require on-site presence a couple times a month
Additional job-related duties may be assigned by leadership as needed
Qualification
Required
Bachelor's Degree AND 2 years of experience
OR Associate's degree AND 4 years of experience
OR High School Diploma/GED AND 6 years of experience
Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships
Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams
Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution
Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings
Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations
Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast-paced environments
Initiative & Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight
Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability
Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
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