Freshpet · 15 hours ago
Digital Consumer Care Specialist
Bedminster, NJ
Full-time
Onsite
Mid Level
$65K/yr - $85K/yr
3+ years expFreshpet is dedicated to transforming the way people nourish their pets with fresh, real foods. The Digital Consumer Care Specialist will be responsible for engaging with pet parents across various social media channels, addressing consumer inquiries, and managing digital consumer engagement to enhance the customer experience.
Food and BeverageFood ProcessingPet
No H1B
Responsibilities
Monitor and engage on Freshpet’s Social channels, which include, but are not limited to; Twitter, Facebook, Instagram, TikTok, YouTube, and Pinterest
Resolve Consumer issues via the open Freshpet Consumer Care channels of Email and Live Chat
Report emerging product issues that could negatively impact Freshpet’s Business or Operations
Highlight new product opportunities, if any, through social listening of what consumers are mentioning in Emplifi Social and Social Marketing Cloud
Responsible for daily consumer case management & database maintenance in Emplifi Social and Social Marketing Cloud
Addressing consumer inquiries, product questions, consumer complaints in the social and digital space
Responsible for engaging with our Pet Parents by responding to Reviews and capturing the commonality of reviews from Review and Consumer Complaints Sites
Become the Champion for the Voice of the Social Consumer
Other projects related to Consumer Care, as assigned by Consumer Care Director
Qualification
Required
Must have 3-5 years' experience in a customer service role or related experience
Requires excellent written, analytical, and verbal communications
Must possess excellent computer skills, along with a working knowledge of MS Word, MS, Excel, MS PowerPoint, and database programs
Must be highly organized, thorough, with an attention to detail
Must be able to interact and communicate with a wide and diverse scope of audiences, ranging from internal senior level managers, line managers, as well as the varied array of personalities of the public
A strong focus with social media consumer engagement, networking, and internet savvy
Must be a quick study, exhibit flexibility as priorities can and will frequently change throughout the day based on consumer demand
Liaise with key stakeholders within Quality, R&D, Sales, and Marketing Teams
Must be punctual and possess a strong work ethic with a sense of urgency
Must be confident and work independently with minimal supervision but accepting of direction when needed
Must develop effective internal and external business relationships
Demonstrate a team-building attitude, be cooperative, and convey a willingness to listen to suggestions from others
Must be able to solve problems systematically
Must be able to make decisions on own and possess a good understanding of internal operations
Must be willing to take responsibility for activities and projects outside of primary job description
Understand and analyze social media and social listening feedback to signal Freshpet product usage, complaints, and suggestions across Freshpet categories
Benefits
Medical, dental and vision insurance
Basic and optional life insurance
Short- and long-term disability protection
Flexible spending accounts
401(k) plan with company match
Paid parental leave
Pet insurance
Tuition assistance
A generous PTO plan
Company
Freshpet
Freshpet is an American manufacturer of refrigerated food and treats for dogs and cats. It was founded in 2006 by pet food industry
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$700MKey Investors
JANA PartnersMidOcean Partners
2023-03-15Post Ipo Debt· $350M
2022-09-22Post Ipo Equity
2022-05-03Post Ipo Equity· $350M
Leadership Team
William Cyr
CEO
Scott Morris
Co-Founder & President
Recent News
EIN Presswire
2025-12-01
The Motley Fool
2025-12-01
Company data provided by crunchbase