Maddox Industrial Transformer · 2 days ago
Customer Success Operations
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$64K/yr - $70K/yrMaddox Industrial Transformer is the nation's leading provider of electrical transformers to the commercial and industrial market. The Customer Success Operations role focuses on managing sales orders within the ERP system and ensuring accurate order confirmations for customers.
CommercialIndustrialMachinery Manufacturing
Responsibilities
You will be a primary stakeholder for our enterprise resource planning (ERP) system
Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle
Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions
You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues
Qualification
Required
You are technically savvy with modern platforms (Google Suites, etc)
You have keen attention to detail and can perform recurring tasks accurately and precisely, particularly regarding date entry
You are autonomous and capable of managing your own time and workflows
You are comfortable with phone communication and able to think quickly on your feet during conversations
You are capable of balancing multiple tasks without becoming overwhelmed
You welcome constructive feedback to help you develop in your role
Preferred
Experience with ERP systems is great, but not required
Benefits
3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years)
Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more
Paid paternity/maternity leave
401k with 100% match up to 8% of wages
Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible
Company
Maddox Industrial Transformer
Maddox Industrial Transformer is a group of transformer experts dedicated solely to the needs of industrial and commercial clients.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Camden S.
CEO
Joseph Sturtevant
Chief Information Officer
Recent News
Fierce Network
2025-09-24
2024-11-26
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