Crecera Brands · 12 hours ago
IT Support Engineer
Greenfield, Indiana, United States
Full-time
Onsite
Mid Level
3+ years expCrecera Brands is the driving force behind several leading retailers of outdoor gear and sporting goods. The IT Support Engineer will coordinate and implement IT systems, manage server and desktop technologies, and provide support to ensure efficient operations within the company.
Internet
Responsibilities
Manage server and desktop operating system and application deployments and upgrades. Creates procedures, policies and systems required for operating system and application deployment including packaging applications for deployment
Leads IT functions for new server and desktop technology deployments. This includes managing hardware lifecycles and working with management on hardware acquisition
Stays current with known system issues pertaining to operating systems or software conflicts
Stays current with capabilities of current server and desktop operating systems and end-user devices utilizing research techniques and test lab environments
Identifies and troubleshoots problems in a timely manner, provides assistance to the service desk members for complex problems
Maintains appropriate communication to the user and/or management until the problem is resolved. Provides on-call, after-hours support as needed
Assist in the creation of a strategic roadmap for all server and desktop systems, including making policy recommendations, directions, and timelines, managing approved budgets, analyzing and making recommendations for purchases based on need or lifecycle for hardware and software
Acts independently and within ad-hoc teams to identify solutions for end-users so they can be as efficient and effective as possible in their respective roles by leveraging existing system resources and software or researching potential solutions for possible implementation
Works with IT staff on the integration of technologies to enhance application and network users’ productivity
Stays current with capabilities of current server and desktop operating systems and installed systems by researching and seeking out affordable support training options for the team
Keeps manager informed of important developments, potential problems, and related information necessary for effective management
Coordinates and communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach
Maintains an accurate inventory of desktop computing equipment, including serial numbers, licensing, and configuration information. Ensures inventory information is in a format that can be searched and reported on
Performs related work as apparent or assigned
Qualification
Required
Bachelor's degree, specialized IT training, or equivalent work experience
At least three years of desktop hardware and software support are required
Experience with virtualization technologies (e.g. VMware, Vsphere, HorizonView) required
At least three years of related work experience in Windows Server and Desktop Operating Systems and applications required
Experience with Operating System Deployment required
Experience with Application packaging, maintenance, and deployment required
Experience troubleshooting a wide variety of hardware and software problems and supporting end users
Excellent organizational skills and time management skills
Ability to work independently and responsibly
Ability to communicate effectively, both orally and in writing, with a wide variety of Company personnel
Availability and willingness to work irregular hours
Preferred
Experience with SCCM (System Center Configuration Manager) preferred
Experience with Cloud Infrastructure systems (Azure,AWS,GCP,etc) preferred
Macintosh and Apple product experience in an enterprise setting a plus
Company
Crecera Brands
Crecera Brands is the driving force behind Sportsman’s Guide, Salt Strong, The Golf Warehouse, Play Baseball, and Play Softball, five of America’s leading retailers of hunting, camping, fishing, baseball, softball, and golf equipment and apparel.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Gutierrez
Chief Financial Officer
Scott Williams
Chief Human Resources Officer
Company data provided by crunchbase