RCB Bank · 9 hours ago
Customer Experience Specialist I
Ark City Corp DT (28b), 126 S Summit, Arkansas City, Kansas, United States of America
Full-time
Onsite
Entry Level
1+ years expRCB Bank is a responsible employer dedicated to providing exceptional service to customers and communities. The Customer Experience Specialist I role focuses on assisting customers and branches with inquiries and technical assistance related to banking products and services, while maintaining high standards of professionalism and customer care.
BankingCommunitiesFinancial ServicesInsurance
Responsibilities
Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc
Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements
Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed
Qualification
Required
Minimum of one year of customer service experience
High school diploma or GED
You have strong telephone, reading comprehension and communication skills, both verbal and written
You possess strong customer service skills to assist customers with ease and communicate with professionalism and care
You have strong analytical and problem-solving skills with the ability to make decisions independently
You thrive in a fast-paced environment
You can multitask while managing phone calls, chat sessions, emails, etc
You possess solid typing skills
You care about your community and have a desire to be involved
Preferred
A drive to find positive solutions to customer and department situations
A strong client focus with excellent problem-solving and decision-making skills
Knowledge of various banking and cash management products and systems
Benefits
Medical Plan
Prescription Drug Plan
Teladoc™
Dental Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Sick Leave
Paid Federal Holidays
Vacation and PTO
401(k)
ESOP
Company
RCB Bank
RCB Bank works to become a strong and reliable financial institution within the community.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brandi Doty
SVP, Chief Compliance Officer
Nick Marks
Senior Vice President, Chief Risk Officer
Recent News
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2026-01-23
2026-01-06
2025-07-27
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