IDR, Inc. · 10 hours ago
Information Technology Service Desk
Cincinnati, OH
Contract
Onsite
Entry Level
$20/hr - $22/hr
1+ years expIDR, Inc. is seeking a dedicated and tech-savvy Service Desk 1 professional to join one of their top clients in Cincinnati, Ohio. This role serves as the first point of contact for technical assistance, providing an excellent opportunity for those passionate about IT and customer service.
Information TechnologyRoboticsSoftware
Hiring Manager
Maggie Phillips
Responsibilities
Serve as the first point of contact for technical assistance over phone or email
Identify, troubleshoot, and guide customers through corrective steps remotely
Record all requests and incidents in the ticketing system, providing detailed and accurate documentation
Follow up with customers in a timely fashion, ensuring excellent customer service
Help maintain our client's technical knowledge base by updating and creating new documents as needed
Qualification
Required
High school diploma, GED, or equivalent
1-2 years of help desk experience in a contact center
Ticketing System experience
Excellent problem-solving skills and attention to detail
Ability to communicate effectively across the spectrum (from non-tech savvy end users to highly technical engineers)
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase