Nicolet National Bank · 4 hours ago
Customer Support Associate
Howard, WI
Full-time
Onsite
Entry Level
1+ years expNicolet National Bank is dedicated to community banking and prioritizes customer needs. The Customer Support Associate will provide service on a range of banking services, assist in developing customer relationships, and promote bank products and services.
BankingFinanceFinancial Services
Responsibilities
Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry
Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services
Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects
Assist internal customers with various network and software password resets and functionality
Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment
Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc
Maintain and orders department supplies and equipment
Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet
Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives
Perform all other duties as assigned
Qualification
Required
High School diploma or equivalent
Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role
Must work both independently and be a team player
Ability to sit for prolonged periods on the phone and concentrate visually on a PC
Position requires judgment, tact and on-the-spot decision making
Effective verbal and written communication skills and strong interpersonal skills
Benefits
Medical, Dental, Vision, & Life Insurance
401(k) with a company match
PT0 & 11 1/2 Paid Holidays
Company
Nicolet National Bank
Nicolet National Bank is a commercial bank that offers business banking, personal banking, and wealth management services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$14.89M2022-03-13Corporate Round· $0.01M
2015-02-17Debt Financing· $12M
2013-04-26Series Unknown· $2.87M
Leadership Team
Michael Daniels
CEO and President, and Co-Founder
Dave Coggins
Retired
Recent News
2025-12-05
Company data provided by crunchbase