Poolie · 10 hours ago
Repairs Coordinator
Austin,TX,US
Full-time
Onsite
New Grad, Entry LevelPoolie is seeking a Repairs Coordinator to provide essential administrative and operational support to the Repair Manager. The role involves coordinating repair appointments, managing schedules, quoting leads, and ensuring exceptional customer service to drive revenue and maintain high service standards.
Building MaintenanceHome RenovationService Industry
Responsibilities
Coordinate repair appointments, allocate resources efficiently, and ensure timely completion of customer repairs to maintain high service standards
The Repair Coordinator focuses on delivering an exceptional customer experience by ensuring repair processes run smoothly and efficiently. This includes maintaining proactive communication with customers via calls, texts, and emails to address inquiries, provide updates, and resolve issues. By prioritizing clear, empathetic interactions and timely responses, the Repair Coordinator helps deescalate concerns, meet customer needs, and uphold the company's commitment to service excellence
Collaborate with the internal team to deliver precise and timely quotes for repair services, factoring in materials, labor, and other variables to ensure customer satisfaction and accuracy
Engage with potential customers to provide detailed and competitive repair quotes, showcasing our expertise and commitment to exceptional service. Handle incoming leads, assess their needs, and set up estimates or quotes to initiate the repair process
Proactively follow up with leads to maintain communication, address concerns, and convert opportunities into revenue-generating repair projects
Act as the central point of contact for the repair team, ensuring seamless internal communication. Promptly manage and distribute updates, scheduling requests, and task assignments to team members, fostering collaboration and efficiency. Maintain clear, professional communication to support smooth operations and keep the team aligned on priorities and progress
Lead and facilitate weekly technician meetings following the 90 Tools system framework. Ensure that key performance indicators (KPIs) are accurately entered, monitored, and reviewed to track progress and identify areas for improvement. Use these meetings to align the team on goals, address challenges, and provide updates or feedback to drive efficiency and maintain high performance across the repair operations
Assist the Repair Manager with essential administrative tasks, including data management, documentation, and filing to ensure smooth repair operations
Process and file Austin Energy rebates accurately, ensuring compliance with required documentation and deadlines
Prioritize the timely scheduling of warranty repairs to ensure minimal downtime and maximum customer satisfaction. Oversee warranty work documentation and coordinate with suppliers or manufacturers to secure necessary parts promptly. Maintain clear and proactive communication with all stakeholders to streamline the process and guarantee accurate and efficient completion of warranty work
Qualification
Required
Experience cleaning swimming pools is required
Exceptional organizational skills and a strong attention to detail
Strong communication and interpersonal abilities for team and customer interactions
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Self-motivated and proactive, with excellent problem-solving skills
Proficiency with office tools such as email, scheduling, and quoting software
Customer service-oriented, with a dedication to providing exceptional support and assistance
Preferred
Experience repairing swimming pool equipment is a plus
Previous experience in an administrative or coordination role is preferred but not required
Familiarity with repair and maintenance processes is advantageous
Benefits
Medical, Vision, and Dental Insurance
Short and Long Term disability paid for by company
Employee Assistance Programs for mental health and wellness
Paid Time Off
10 Company Holidays
Training and Development Opportunities
Employee Purpose Plan
Company
Poolie
Poolie is a maintenance company servicing both residential and commercial pools.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-10-04Acquired
Company data provided by crunchbase