Zions Bancorporation · 10 hours ago
Loan Collection Supervisor - Midvale, UT (In Office)
Midvale, Utah, United States
Full-time
Onsite
Mid, Senior Level
2+ years expZions Bancorporation is seeking a Loan Collections Supervisor for their new Technology Campus in Midvale, UT. The role involves managing collection operations, mentoring staff, and ensuring compliance with collection regulations while maintaining customer communication and account management.
AgricultureBankingFinanceFinancial Services
Responsibilities
Contacts customers via telephone and other communication channels to inform them of escalated delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements
Updates customers accounts on a computer system
Adheres to established guidelines when determining appropriate collection remedy
Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments
Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations, related consumer default management bank policies and department procedures
Conducts research subject to payment history requests or misapplied payments
Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal
May also be considered a field collection job
Manages and mentors Loan Collectors within assigned group
Qualification
Required
Requires High School diploma or equivalent and 2+ years experience in a more senior collections, customer service role, preferably in banking or finance or other directly years related experience
A combination of education and experience may meet requirements
Working knowledge of consumer and small business loans, credit cards, overdrafts, and collection processes and procedures
Must have excellent customer service skills
Exceptional verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times
Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account
Exceptional follow-up and negotiation skills
Ability to work independently, prioritize and organize work
Expert knowledge of regulatory rules and requirements
Solid math, reading, writing, reasoning and PC skills (i.e. excel, word, etc)
Ability to lead a group and work effectively with peers in various job capacities
Benefits
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Employee Ambassador preferred banking products
Company
Zions Bancorporation
Zions Bancorporation is a financial services company involved in SBA lending, public finance advisory services, and agricultural finance.
10001+ employees
H1B Sponsorship
Zions Bancorporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (39)
2023 (61)
2022 (68)
2021 (45)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
$1.09B2025-08-11Post Ipo Debt· $500M
2024-11-14Post Ipo Debt· $500M
2013-09-13Post Ipo Debt· $87.9M
Leadership Team
Harris Simmons
Chairman and CEO
Recent News
2026-01-22
2026-01-20
Company data provided by crunchbase