Channel Fusion · 3 hours ago
Channel Program Success Manager
United States
Full-time
Remote
Mid Level
3+ years expChannel Fusion is a company focused on enhancing partner programs, and they are seeking a Channel Program Success Manager to lead client programs strategically. This role involves driving partner engagement and program execution while ensuring alignment between client objectives and the capabilities of the Channel Fusion platform.
AdvertisingMarketing
Responsibilities
Serve as the primary point of contact for assigned brands, building trusted relationships and acting as a strategic advisor for channel program success
Partner with clients to plan and manage channel programs, aligning program roadmaps, campaign calendars, partner engagement approaches, and success metrics
Translate program strategy into platform strategy by mapping client goals to platform capabilities, defining requirements for configuration, workflows, automation, and reporting that enable scalable execution
Own the ongoing platform alignment plan for each client, ensuring new program initiatives are supported through the right platform setup, governance, and adoption approach
Facilitate strategic planning sessions, quarterly business reviews, and working sessions that align stakeholders on goals, priorities, and performance
Translate client objectives into clear program requirements and execution plans, coordinating business timelines, approvals, and deliverables end-to-end
Partner cross-functionally with internal teams (client services, operations, finance, and technology) to ensure smooth delivery and consistent program execution
Guide client enablement through onboarding, training, and change management tied to program updates, policies, and workflows
Monitor program performance and partner activity, delivering insights and recommendations to improve participation, efficiency, and outcomes
Identify operational friction points and help drive process improvements that strengthen the partner experience and increase program adoption
Capture and communicate platform enhancement opportunities based on program needs and client feedback, partnering with internal teams to prioritize improvements that increase scalability and performance
Support retention and growth by demonstrating value, reinforcing measurable outcomes, and identifying opportunities to expand program impact
Qualification
Required
Bachelor's Degree in Business, Marketing, Communication, or similar field
3+ years in client services, channel/partner marketing, customer success, program management, or stakeholder-facing roles
Strong background in managing multi-stakeholder programs, building plans, driving execution, and delivering measurable results
Experience working with partner ecosystems (dealers, resellers, distributors, agents, or affiliates) and understanding partner engagement drivers
Ability to connect business goals to system configuration and operational workflows; comfortable partnering with technical teams without needing to be the technical owner
Excellent communication skills (verbal, written, and visual), including leading client presentations and facilitating discussions
Strong analytical and problem-solving skills with comfort using reporting to identify trends, opportunities, and next actions
Comfort with CRM platforms, communication tools, and business reporting systems; able to learn new systems quickly
Ability to manage multiple priorities with strong organization, attention to detail, and follow-through
Preferred
Consultative, strategic mindset paired with a bias toward action and operational excellence
Experience supporting marketing programs such as partner enablement, incentives, promotions, rebates, or channel operations
Strong collaboration skills and a proactive approach to removing blockers and improving cross-team execution
Experience developing training materials, program documentation, or partner-facing resources
Mission-driven mindset with a commitment to client success and service excellence
Company
Channel Fusion
Channel Fusion provides channel marketing solutions and channel support services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Lenzen
Chief Operating Officer
Recent News
Corridor Business Journal
2025-01-14
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