Los Angeles Metro · 11 hours ago
SENIOR DIRECTOR, TAP TECHNOLOGY SYSTEMS (REVENUE EQUIPMENT)
Los Angeles, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$141K/yr - $212K/yr
5+ years expLos Angeles Metro is dedicated to providing a world-class transportation system for LA County. They are seeking a Senior Director for TAP Technology Systems to oversee the Universal Fare System operations, manage the development and implementation of fare collection technologies, and coordinate with vendors and technical staff to enhance system performance and compliance.
AutomotiveLogisticsTourismTransportation
Responsibilities
Plans, organizes, assigns, implements, and manages engineering or software projects related to fare collection and ensures compliance with budget and schedule requirements
Oversees development and implementation of new regional policies and systems in both transit and non-transit retail, commercial, and banking applications using the TAP smart card infrastructure
Manages planning and installation of fare equipment
Directs vendors in the development of equipment and software to meet the needs of fare collection
Develops reports and presentations to communicate TAP operations, policies, and procedures to internal and external stakeholders, including the Metro Board of Directors and community groups
Provides expertise and leadership in conducting technical studies, research, and analyses related to mass transit revenue collection, ridership, and service performance
Oversees integration of all regional fare products, tariff and transfer rules, equipment, and/or software technology that impacts Metro and regional participants, such as Metrolink, paratransit operators, and municipal operators'
Directs the development and implementation of smart card based operating policies for the regional TAP program
Directs contractors' and TAP participants' interfaces to the TAP Metro and Regional central computer data
Develops and manages information security and recovery capabilities for Los Angeles County TAP participants, including other transit operators, external entities, and government agencies
Ensures compliance with all applicable standards to ensure inter-operability between hardware, software, database, and network systems for interface with TAP
Directs all new capital projects for regional TAP, including anti-terror and security-based systems that interface to Metro Rail fare equipment and infrastructures
Oversees research and engineering of new TAP applications in non-transit modes, such as parking, retail, and commercial use
Develops policies and protocols for new regional cell phone and other communications systems using TAP systems and technology
Directs the warranty and maintenance program for regional TAP technology
Interfaces with municipal operators, Metrolink, and other Metro operating departments to resolve equipment engineering and system interface issues impacting day-to-day operations
Provides oversight for the procurement of regional bus and rail smart card-based revenue equipment
Develops governance and TAP policy agreements with municipal operators and regional participants to use TAP technology
Oversees and develops contracts, annual operating budget, and capital budget for section
Directs performance and evaluates work of consultants to ensure compliance and consistency with agency, department, and project objectives
Ensures completion of contracts in a thorough and timely manner in order to achieve goals and objectives
Supports disaster recovery development and operation
Designs, builds, and implements dashboards and reports for management
Directs software or engineering support for TAP Systems, including website interface, e-commerce, mobile development, ticket vending machines, compact POS (Point of Sale) devices, farebox, fare-gates, validating devices, and other avenues for electronically connecting to customers
Oversees TAP progress and development to ensure that all customer needs and issues are being met and delivered in the most customer-friendly manner
Works with other Metro departments to ensure that TAP technical programs are implemented in the most customer-friendly manner
Oversees development, monitoring, and adherence to Metro's policies/procedures, schedules, and budget, and to ensure unit goals and objectives are achieved
Directs, plans, assigns, monitors, and evaluates the work of assigned staff to achieve milestones and goals
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
Qualification
Required
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Bachelor's Degree in Mechanical or Electrical Engineering, Computer Science, Computer Engineering, or a related technical discipline; Master's Degree in a related field preferred
Five years of relevant management-level experience in the development, testing, and execution of large-scale automated fare collection systems
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred
Experience overseeing the development and maintenance of information systems, including fare collection and budget systems
Experience utilizing information systems and related applications, including software and hardware system design, systems development life cycle, and database management
Experience managing hardware and software projects from inception to completion
Experience managing high-volume cash collection operations and overseeing secure assets and equipment within a transit environment
Experience managing technical staff and contractors in the planning, implementation, and maintenance of infrastructure and IT systems
Company
Los Angeles Metro
Metro is unique among the nation’s transportation agencies.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
S
Stephanie Wiggins
Chief Executive Officer
Recent News
Clean Technica
2025-11-25
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