RR Donnelley · 7 hours ago
Senior Account Director
Los Angeles, CA, USA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$106K/yr - $170K/yr
10+ years expRR Donnelley is a global business support services company with over 200 years of experience. The Senior Account Director is responsible for ensuring client teams meet service level agreements and for driving growth within assigned accounts, while providing operational oversight and leadership to client teams.
Marketing & Advertising
Responsibilities
Manage a portfolio of multiple accounts or services (2 or more) with gross profit of least $700,000
People Leadership – lead, develop and empower highly functioning client teams
Provide oversight and support for the selection, induction, development, retention, motivation and performance of direct and indirect reports
Provide training and development opportunities and serve in mentoring role for direct reports and ensure managers provide similar support for supervisors, workflow coordinators and associates on their teams
Manage operations staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
Encourage a culture of structured succession planning for key roles
Foster a data driven culture of collaboration and accountability while promoting a safe and enjoyable work environment
Operations leadership – ensure accounts meet and or exceed client expectations
Ensure adherence to operational controls and management information reporting requirements
Oversee overall performance metrics of accounts/departments against contract/target or business unit benchmarks
Possess or develop expert level familiarity and understanding of all aspects of industry and proprietary technology solutions
Train managers how to properly utilize technology to optimize performance
Implement strategies to improve and standardize all aspects of operations
Share knowledge, best practices, and solution designs across the organization to ensure continuous business improvement
Execute modifications to organizational design and teams as needed, to optimize operational activity and improve client experience
Investigate and resolve issues escalated by the client and communicate significant issues to reporting chain
Drive the quality-of-service delivery across the organization
Financial and Contract Management
Ensure operations controls are in place to manage budget and profitability
Develop and implement strategic account plans
Write, deliver, negotiate and approve contract amendments/Statements of Work (SOWs)
Write, deliver, and negotiate contract renewals
Negotiate Periodic Price Adjustments (PPAs)
Customer & account leadership – maintain appropriate communications channels with the clients, the field and offsite leadership
Assume a key role in weekly/monthly/quarterly communication with the client decision makers at the Director level and above
Drive Key Growth initiatives, creating detailed proposals to expand the existing team or plays a key role working with the MD to add new services
Provide insight into and deliver weekly, monthly, and/or quarterly business reviews
Develop executive level client relationships
Own the annual budget process for assigned account()
Possess a comprehensive understanding of all of the client’s business and the impact of our services
Other
Partner with functional teams to implement policies, internal controls, and reporting
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
Highlight operational, compliance and financial risk areas
Participate as a key project team member in new business implementation
Travel will be required to all client offices based on business requirements and client expectations
Qualification
Required
A Bachelor's degree or equivalent experience is required
Over 10 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
Demonstrated record in developing operational solutions that have permanently resolved poor contract performance or difficult situations
Established accomplishments in successfully delivering on client SLAs, building high performing teams, and creating client relationships
Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
Demonstrated ability to develop strategic level relationships within large, complicated organizations
Capable of driving strategic conversations and interacting with clients at all levels of an organization
Conversational knowledge of all the WL service offerings
Proven experience managing large teams and knowledge of multiple service lines
At least two years of business development experience
Minimum of five years of successful financial management; understanding of how day-to-day operations and strategic decisions impact client P&Ls
Benefits
Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Other voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
Ink World Magazine
2024-04-25
Labels & Labeling
2024-04-25
financialcontent.com
2023-07-19
Company data provided by crunchbase