Crowe · 4 hours ago
ServiceNow ITSM Business Development Manager
Washington, DC
Full-time
Onsite
Senior Level
$102K/yr - $204K/yr
5+ years expCrowe is one of the largest public accounting, consulting and technology firms in the United States, and they are seeking a ServiceNow ITSM Business Development Manager. This role is responsible for leading ServiceNow ITSM engagements, supporting business development initiatives, and delivering high-quality solutions that transform client service operations through the ServiceNow platform.
AccountingAdviceConsultingFinanceFinancial ServicesInformation TechnologyProfessional ServicesTax Consulting
No H1B
Responsibilities
Lead delivery of ServiceNow ITSM engagements, ensuring solutions align with client business objectives, platform best practices, and Crowe delivery standards
Support ITSM-focused business development efforts, including pre-sales activities, solution demonstrations, proposal development, and articulation of ServiceNow platform capabilities and value
Partner with sales and leadership to shape ITSM offerings, define scope, estimate effort, and position ServiceNow capabilities to address client pain points
Serve as a primary client contact for assigned engagements, building strong relationships with IT and business stakeholders
Translate business requirements into effective ServiceNow ITSM solutions, leveraging platform capabilities such as Incident, Problem, Change, Request, Knowledge, CMDB, and integrations
Oversee solution design and configuration, including workflows, integrations, data models, and user experience components, ensuring scalable and maintainable implementations
Manage project execution, including scope, timeline, budget, risks, and resource coordination across cross-functional teams
Establish and follow governance, quality, and delivery best practices to ensure compliance, security, and performance standards are met
Mentor and develop consultants and senior consultants, fostering technical growth, delivery excellence, and client-focused behaviors
Stay current on ServiceNow platform enhancements and ITSM trends, proactively identifying opportunities to enhance client outcomes and expand services
Qualification
Required
Bachelor's degree in Computer Science, MIS, IT, or a related field
5+ years of experience implementing and configuring ServiceNow solutions, with a strong focus on ITSM
2+ years of experience leading ServiceNow workstreams, projects, or small programs in a client-facing role
Demonstrated experience supporting business development activities, including pre-sales discussions, solution positioning, and platform demonstrations
Proven ability to translate business requirements into ServiceNow ITSM solutions that deliver measurable outcomes
Experience working in Agile or hybrid delivery environments
Hands-on experience with ServiceNow scripting and configuration, including JavaScript, Glide API, UI Policies, Business Rules, and Flow Designer
Working knowledge of ServiceNow integrations using REST/SOAP APIs and IntegrationHub
Familiarity with CMDB concepts, data models, and ITIL-based service management practices
Strong communication skills with the ability to engage both technical teams and business stakeholders
Preferred
Additional ServiceNow certifications (ITSM CIS, CSA, or related)
ITIL, Agile, Scrum, or PMP certifications
Experience with additional ServiceNow modules (ITOM, CSM, HRSD, ITBM) in support of ITSM solutions
Prior consulting experience with responsibility for client delivery and account growth
Benefits
Comprehensive total rewards package
Company
Crowe
Crowe LLP is a public accounting, consulting, and technology firm.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-08-29Acquired
Leadership Team
James L. Powers
CEO
Joy Mikolajczak Duce
Managing Principal/Partner - Human Capital Consulting
Recent News
2026-01-16
Canada NewsWire
2026-01-02
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