Claravine · 10 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $115K/yr
5+ years expClaravine is The Data Standards Company that helps brands and agencies manage their digital experiences through data standardization. As a Customer Success Manager, you will ensure customers achieve measurable value from The Data Standards Cloud, guiding them from onboarding to full adoption and driving long-term partnership value.
AnalyticsData IntegrationEnterprise SoftwareMarketing
Responsibilities
Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals
Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes
Represent the voice of the customer internally, advocating for their needs and priorities
Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives
Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes
Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption
Use data-driven health indicators to anticipate risks early and intervene with clear action plans
Surface insights that help customers optimise their data standards practice and unlock additional value
Collaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needs
Share customer feedback and insights to help shape future product development and go-to-market strategy
Drive ongoing value realisation by mapping Claravine capabilities to the customer business objectives
Facilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiatives
Partner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROI
Develop success plans that evolve over time as customer maturity and use cases grow
Qualification
Required
5+ yrs experience in customer success, consulting, information sciences, DAM, with accountability for customer expansion and renewals with large enterprise customers
Experience in the martech/adtech industry (ex: Ad targeting and bidding, content generation, analytics, sentiment analysis, attribution modeling, etc.) or experience in Adobe Analytics, Google Analytics and understanding of digital marketing processes and ecosystem
Experience with owning and guiding the full client experience from onboarding to renewal
Comfortable communicating, training, and presenting complex enterprise solutions to executive stakeholders at large enterprise customers
Self-motivated, strong organizational and time management skills
Problem solver looking for solutions to support customers
Excellent verbal and written communication skills
Preferred
Familiarity with APIs, data integrations, and basic SQL querying sufficient to troubleshoot basic issues and collaborate with technical stakeholders
Familiarity with data transfer methods such as SSO, SFTP, API
Benefits
Comprehensive medical, dental, and vision coverage
401k with company match up to 3.5%
Flexible Time Off (With Manager Approval)
9 paid company holidays in the US, plus the week between 12/24-1/1
Generous parental leave paid at 100%
Monthly technology stipend to support remote work costs (e.g., internet)
One-time New Employee Stipend to set up your remote workspace
Company
Claravine
Claravine helps connect, standardize, and govern marketing data that adapt to changing business needs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30.5MKey Investors
Five Elms CapitalGrayhawk Capital
2023-06-23Series Unknown· $2.3M
2022-05-16Series B· $16M
2020-10-08Series A· $5M
Leadership Team
Verl Allen
Chief Executive Officer and Board Director
Recent News
2025-10-01
2025-09-29
2025-09-17
Company data provided by crunchbase