The Bank of Tampa · 21 hours ago
Service Assistant Manager
Armenia, Tampa, FL, US
Full-time
Onsite
Mid Level
3+ years expThe Bank of Tampa is seeking a Service Assistant Manager to enhance the effective functioning of their banking office. This role involves delivering outstanding client service, managing office operations, and ensuring compliance with policies and procedures.
BankingFinancial ServicesVenture Capital
Responsibilities
Consistently deliver outstanding client service with a friendly, can-do attitude, and willingness to help at all times
Act as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction
Manage the smooth and effective functioning of a banking office and is capable of training to achieve a high performance team by defining performance standards, goals, and appropriate training
Responsible for conducting and facilitating monthly, quarterly, semiannual, and annual office audits to mitigate and control risk
Partake in the monthly collaborative meetings with colleagues and Banking Support Managers
Responsible for scheduling and time card management
Responsible for the supervision of the cash operation and customer service areas of the Bank and direct daily operations
Function as the highest level of operational leadership in the banking office
Cross-trained to assist the Client Banking Specialist role
Serve as the primary conduit between the banking office and the operations center to ensure client satisfaction balanced with operational parameters
Adapt interpersonal style to highly diverse individuals and groups in a range of situations and anticipates change and adapts own plans and priorities accordingly
Delegate authority to match responsibility, and hold staff accountable for agreed upon commitments coaches and support staff in taking independent action
Communicate equally effectively with all organizational levels understands others' complex or underlying needs, motivations, emotions or concerns and communicates effectively despite the sensitivity of the situation
Use a wide range of features or options for a given software package uses a few different software packages to produce the desired result
Take part in the budget process, expense control, and demonstrate advanced knowledge of compliance, regulatory, and banking policies and procedures
Qualification
Required
Previous Teller experience preferably in a Head Teller or supervisory role
3 years demonstrated experience in bank operations, leading, developing, coaching, and motivating personnel to create a positive team environment
Broad comprehension of overall bank office operations including expertise in balancing client service with bank risk
Proven background in sales and business development with existing and new clients, specializing in personal banking business
Proficient in Microsoft Office suite
Must be able to apply for and receive notary license in order to assist with loan closings/client requests
Preferred
2-year degree preferably with a business or finance focus, or equivalent combination of education and experience
Benefits
Eligibility for health, dental, vision, life and disability insurance coverages
Retirement Plan - 401k with matching
ESOP- Employee Stock Ownership Plan
Time away from work – vacation time, sick time and holidays
Paid parental leave
Tuition Assistance
Professional development opportunities
Company
The Bank of Tampa
The Bank of Tampa operates as a privately held community bank offering financial services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25.53M2017-05-31Series Unknown· $25.53M
Leadership Team
Corey Neil
President and Chief Executive Officer
Richard Junkermann
Executive Vice President
Recent News
Tampa Bay Business Journal
2025-03-12
2024-05-23
Company data provided by crunchbase