Toll Brothers · 18 hours ago
Customer Care Representative
US-ID-Meridian
Full-time
Onsite
Mid Level
3+ years expToll Brothers is America's Luxury Home Builder, seeking a Construction Customer Care Representative to deliver quality warranty service to homeowners in Meridian, Idaho. The role involves working closely with homeowners on warranty matters and ensuring the luxury homebuying experience continues after move-in through timely resolution of Service Requests.
ArchitectureConstructionConsultingReal Estate
Responsibilities
Conduct routine Homeowner meetings to observe and assess warranty request submissions
Service appointment communications and coordination between Homeowners and Trade Partners
Service Request Management: entering, updating, closing and Purchase Order processing
Conduct Home Complete/Quality Inspections prior to delivery to the Customer
Responsible for customer satisfaction metrics related to homeowners served
All other duties as assigned
Qualification
Required
High school diploma or equivalent
3 - 5 years of residential construction experience
Outstanding Customer Service Skills
Ability to plan and prioritize while focusing on detail orientation and effective time management
When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
Applies creative problem-solving to address business needs and issues
Strong computer skills including Outlook, Excel, and Word
Preferred
Experience with a service department
1 - 3 years of Customer Service Experience
Benefits
Comprehensive medical/dental
401(k) with a company match
Discounted stock purchase
Discounts on mortgages
Homes
Appliances
And much more!
Company
Toll Brothers
Toll Brothers is a construction company that creates and sells construction homes.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-06-05Post Ipo Debt· $500M
1986-07-18IPO
Leadership Team
Martin Connor
Chief Financial Officer, EVP
Recent News
2026-02-03
2026-01-23
Company data provided by crunchbase