BioMatrix Infusion Pharmacy · 14 hours ago
Patient Care Coordinator
United States
Full-time
Remote
Entry Level
2+ years expBioMatrix is a nationwide, independently-owned infusion pharmacy dedicated to supporting patients on specialty medication. The Patient Care Coordinator (PCC) role involves patient retention, communication, and coordination of medication orders for home administration, while ensuring quality and safety of care throughout the patient journey.
Health CarePharmaceutical
Responsibilities
Represent the Company's pharmacy service model and reflect corporate image in all interactions
Work in coordination with reimbursement and pharmacy to ensure proper medication orders, timely delivery and proper care and follow through for all patient medication needs, as assigned
Utilize phone, computer and other communication devices. May be called upon for information or assistance in the event of a patient emergency
Responsible for patient records and notations. Patient notes must be accurate, timely and appropriately documented in CPR+, as directed by pharmacy operations team
Receive and input patient referrals when appropriate from direct patient referral sources and/or RCC
Attend consumer group events as requested by supervisor
Assist the sales team if needed on physician visits and/or local/regional events
Participate in biweekly specialty sales update calls
Interact with RCC, internal pharmacy teams, referring/prescribing physicians, nurses and customer/patients, as appropriate
Regular ongoing/continual contact with patients as necessary to maintain patient relationship, business and proper medication profile and in-home medication for treatment
Maintain minimum monthly communication/contact with patients as necessary to maintain patient relationship, business and proper medication profile and in-home medication for treatment
Obtain necessary information and generate patient new/refill orders in a timely manner
May provide delivery service to patients when necessary and approved by direct supervisor
Assist Reimbursement Specialist team members in searches of alternative reimbursement resources, when necessary
Obtain information necessary for continuity of care and timely reimbursement processes, including, but not limited to - updated patient statistics (weight, height, etc.), allergies, updated health issues, insurance changes, etc. (should be obtained by a monthly patient checklist)
Track and confirm delivery arrival with patient and obtain paper delivery signatures. Document every patient delivery as directed by Pharmacy Operations Team
Partner with internal staff to resolve delivery issues when medication deliveries are delayed for any reason
Work closely with patients, pharmacy and internal staff in the event of a medication recall
Continuously strive to improve processes, service quality to internal and external customers
Communicate thoroughly, timely and regularly with direct supervisor
Comply with Company policies and procedures. Work in a safe manner and report any injury, safety hazard or program violation
Ensure that personal conduct, all communications and home office space is consistent with HIPPA Compliance program
Other duties as assigned
Qualification
Required
HS diploma or GED required
Minimum of two (2) years of experience in high-volume call center environment required
High level computer and internet skills (e.g. Microsoft Office Suite)
Preferred
College degree preferred, but not required
Bilingual skills are a plus, but not required
Health promotion/maintenance experience preferred, but not required
Excellent understanding of hemophilia, immune deficiency and other chronic disease states that are treated with IG, as well as similar chronic disorders
Understanding of the application of IG and hemophilia treatments, and the various infusion administration methods
3-5 years' experience in the chronic disease/disorder community
Company
BioMatrix Infusion Pharmacy
BioMatrix Infusion Pharmacy is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$80M2024-06-25Acquired
2016-12-02Private Equity· $80M
Leadership Team
Kathee Kramm
President and COO
Recent News
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