Waymo · 20 hours ago
Senior UX Researcher, Operations Tooling
Mountain View, CA
Full-time
Hybrid
Senior Level
$196K/yr - $248K/yrWaymo is an autonomous driving technology company with the mission to be the world's most trusted driver. The Senior UX Researcher will lead mixed-method research projects focused on understanding user experiences and operational tools, collaborating closely with various teams to shape research priorities and insights.
Artificial Intelligence (AI)AutomotiveAutonomous VehiclesSensorTransportation
Responsibilities
Lead fast-paced mixed-method research projects (alone or in small teams) end-to-end, with a focus on running studies on-the-ground (not in a UX lab setting), including interviewing, surfacing insights, and building presentations
Collaborate closely with work partners from the UX Design team, PM, Ops, and Engineering
Stay up-to-date on Product and Ops priorities within the Ops Tooling domain, helping to shape UXR project prioritization and scoping
Build and maintain a deep understanding of the latest workflows and SOPs, immersing yourself in Waymo’s operations and developing empathy for users of operational tools in depots, workshops, and on the road
Led fast-paced mixed method research projects by yourself or in small teams where you were on-the-ground running studies outside of a UX lab setting, interviewing participants, finding the salient insights, building visuals and presentation decks
Extensive experience mapping operations or enterprise tooling workflows using frameworks such as critical user journeys or jobs to be done
Launched tech products at an early stage where the company was in a fast learning cycle and working to scale rapidly
Worked on a multi-touchpoint product/service offering that included a significant real-world physical element (i.e., not only a digital product or fully-online experience)
Immersive and inclusive collaboration with key collaborators: UX design, UX writing, UX Eng, PM / TPM; you garner feedback along the lines of, ‘they are so fantastic to work with!’
Experience managing research operations for your own studies, e.g., screening, recruiting, scheduling
Experience with the operational implementation of autonomous driving technologies
Experience partnering with research vendors and managing vendor relationships
Experience with localizing products in a non-English speaking context
Fluency in written and spoken Japanese
Travel to Waymo depot and remote monitoring locations to conduct field research will be required (Up to ~30% of the time, depending on project scopes)
Travel for Waymo Insights Team offsites that are not in the Bay Area (1-2 times per year, 2-3 days each)
Qualification
Required
Led fast-paced mixed method research projects by yourself or in small teams where you were on-the-ground running studies outside of a UX lab setting, interviewing participants, finding the salient insights, building visuals and presentation decks
Extensive experience mapping operations or enterprise tooling workflows using frameworks such as critical user journeys or jobs to be done
Launched tech products at an early stage where the company was in a fast learning cycle and working to scale rapidly
Worked on a multi-touchpoint product/service offering that included a significant real-world physical element (i.e., not only a digital product or fully-online experience)
Immersive and inclusive collaboration with key collaborators: UX design, UX writing, UX Eng, PM / TPM; you garner feedback along the lines of, ‘they are so fantastic to work with!'
Experience managing research operations for your own studies, e.g., screening, recruiting, scheduling
Preferred
Experience with the operational implementation of autonomous driving technologies
Experience partnering with research vendors and managing vendor relationships
Experience with localizing products in a non-English speaking context
Fluency in written and spoken Japanese
Benefits
Waymo’s discretionary annual bonus program
Equity incentive plan
Generous Company benefits program
Company
Waymo
Waymo is a mobility technology company that improves transportation by developing self-driving solutions for travelers and daily commuters. It is a sub-organization of Alphabet.
Founded in 2009
1001-5000 employees
H1B Sponsorship
Waymo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (231)
2024 (175)
2023 (268)
2022 (306)
2021 (298)
2020 (317)
Funding
Current Stage
Late StageTotal Funding
$27.1BKey Investors
Dragoneer Investment Group,DST Global,Sequoia CapitalAlphabetFidelity,Perry Creek Capital,T. Rowe Price
2026-02-02Series D· $16B
2024-07-23Series C· $5.6B
2021-06-16Series B· $2.5B
Leadership Team
Tekedra Mawakana
Co-Chief Executive Officer
Annabel Chang
Head of State Policy & Government Relations
Recent News
San Bernardino Sun
2026-02-04
2026-02-04
Company data provided by crunchbase