IntePros · 10 hours ago
Remote: Collections and Deductions Analyst ($200M+ Portfolios)
United States
Full-time
Remote
Senior Level
5+ years expIntePros is partnered with a global pharmaceutical services client to identify an experienced Accounts Receivable professional. This role focuses on managing large customer portfolios, resolving disputes, and ensuring accurate accounts receivable balances.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Research, analyze, and resolve customer disputes, deductions, short payments, credits, invoices, and contracts to ensure accurate accounts receivable balances
Recover invalid short payments and disputed receivables through root cause analysis and direct customer follow-up
Manage high-volume dispute activity requiring fast decision-making and minimal supervision
Analyze historical payment and dispute trends to identify systemic issues and recommend process improvements
Utilize SAP, customer portals, third-party websites, and internal systems to research discrepancies
Monitor and track daily disputed invoices and short payments
Evaluate customer accounts based on purchase activity, payment behavior, creditworthiness, and exposure
Track and reduce past-due A/R balances and credit risk
Determine order holds and releases based on credit exposure
Research cash application discrepancies using bank statements
Evaluate aged receivables for refunds, write-offs, and bad debt recommendations
Perform offsetting adjustments to ensure accounts are properly stated
Communicate directly with customers to resolve open items and secure payment
Partner closely with Sales, Logistics, Operations, and Leadership to address account risks and disputes
Prepare monthly and ad-hoc reporting for key stakeholders
Maintain and manage customer deductions, allowances, and discounts within SAP
Track and document deduction resolution activity through closure
Create credit memos in accordance with SOPs and internal controls
Ensure compliance with GAAP and SOX requirements
Maintain required documentation for audits
Support internal and external audits related to deductions, payments, and write-offs
Assist with preparing accounts for collection agencies or third-party activity
Drive financial recovery of invalid disputed receivables
Negotiate and structure customer payment plans
Ensure accurate financial reporting in adherence to U.S. GAAP
Recommend write-offs for uncollectible balances when appropriate
Qualification
Required
Bachelor's degree in Accounting, Finance, Business Administration, or related field required
Associate degree considered with strong relevant experience
Minimum 5 years of experience in A/R dispute resolution in a large organization
Minimum 5 years of experience in managing large customer portfolios
Minimum 5 years of experience in cash application research and analysis
Minimum 5 years of experience in working with ERP systems such as SAP or Oracle
Minimum 5 years of experience in customer portals and large enterprise customers
Experience working in a publicly traded company with GAAP and SOX compliance
Proven ability to collaborate across functions and communicate with all levels of the organization
Ability to work effectively in a global team environment
Advanced Excel Skills – REQUIRED
Candidates must be highly proficient in Excel, including but not limited to: Advanced formulas and logic, Lookups & data analysis, Data management & formatting, Subtotals & grouping, Worksheet linking, Paste Special and understanding its functions, Relative vs. absolute cell references
Company
IntePros
IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Loren Kovalcik
CEO
Company data provided by crunchbase