KPMG US · 17 hours ago
Manager, HR Digital
Pittsburgh, PA
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $185K/yr
5+ years expKPMG is a leading provider of audit, tax, and advisory services, known for its commitment to individual development and an inclusive environment. The Manager, HR Digital role involves leading the configuration and enhancement of ServiceNow HRSD, managing security, and streamlining HR operations through innovative solutions.
Financial Services
No H1B
Responsibilities
Lead configuration and enhancement of ServiceNow HRSD module, including case management, onboarding/offboarding, and document workflows
Manage security group assignments and access provisioning across development, test, stage, and production environments; troubleshoot and resolve platform issues, including DocuSign and OpenText integration failures, and coordinate with IT and vendor teams as needed
Design and maintain custom tables, activity sets, and task triggers to support HR processes; develop logic-based workflows for notifications, provisioning profiles, and document routing to streamline HR operations
Serve as project lead for ServiceNow modernization initiatives, including lifecycle events and HR case management upgrades; coordinate with cross-functional teams (HR COEs, IT, Procurement, Vendor Management) to gather requirements, align priorities, and deliver enhancements; facilitate workshops, deep dives, and stakeholder surveys to assess adoption, gather feedback, and identify improvement opportunities
Standardize and maintain technical documentation for ServiceNow workflows, integrations, and scheduled jobs to support transparency and knowledge sharing
Ensure compliance with governance standards and participate in platform strategy discussions and roadmap planning
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualification
Required
Minimum five years of recent experience in process engineering or HR systems, with minimum two years focused on ServiceNow HRSD
Bachelor's degree from an accredited college or university in information systems, HR Technology, or related field
Strong understanding of HR operations, case management, and employee lifecycle processes; ability to translate business processes into functional specifications and user stories
Experience managing platform access, integrations, and workflow logic; ability to lead UAT cycles, develop test plans/scripts, and ensure quality assurance of deliverables; experience identifying and executing opportunities to automate manual processes to improve efficiency and reduce errors
Proven ability to lead cross-functional projects in a fast-paced environment; excellent communication and stakeholder management skills
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Preferred
Familiarity with Agile methodologies, sprint planning, backlog grooming, and stakeholder demos preferred; competence in compiling stakeholder data into meaningful reports and dashboards preferred
Benefits
Medical and dental plans
Vision coverage
Disability and life insurance
401(k) plans
Robust suite of personal well-being benefits to support your mental health
Personal Time Off per fiscal year
Calendar of holidays to be observed during the year
Two breaks each year where employees will not be required to use Personal Time Off
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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