Blue Federal Credit Union · 12 hours ago
Card Support Specialist
Cheyenne, WY 82001, USA
Full-time
Onsite
Mid, Senior Level
$22.33/hr - $25.02/hr
3+ years expBlue Federal Credit Union is committed to discovering pathways for possibilities, and they are seeking a Card Support Specialist. This role is responsible for the operational performance and compliance integrity of the Credit Union’s debit and credit card programs, ensuring optimal member experience and operational efficiency.
BankingFinancial ServicesInsurance
Responsibilities
Serves as a primary subject- matter expert for all card operations, providing advanced support, resolving escalations, and advising on complex operational issues. This will include, but is not limited to, travel notifications, general card maintenance, file maintenance, PIN requests, plastic orders and reorders, applying payments to the corporate card program and oversight of internal corporate card maintenance for new and existing employee cards
Oversees system data integrity, coordinates with vendors and IT for file issues, and ensures accuracy across card platforms. Performs daily settlement balancing and monthly GL reconciliations for card-related clearing and exception accounts; researches and clears discrepancies, coordinates adjustments or journal entries with Accounting, and supports validation and month end posting of card-related lines
Accountable for SLA monitoring for the card operations function, conducts root-cause analysis for SLA misses, and recommends operational improvements
Responsible for escalations of department issues and driving process improvements. Works autonomously with management support and as a collaborative member of the team
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must comply with applicable laws/regulations and network/processor rules (as applicable), including Reg E / Reg Z, OFAC, and internal controls
Qualification
Required
3–5+ years of progressively responsible experience in card services, operations, financial services, or related fields
A high school degree or equivalent
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must be capable of climbing / descending stairs in emergency situation
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
Must be able to work extended hours whenever required or requested by management
Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities
Must be capable of regular, reliable and timely attendance
Must be able to perform job functions independently and work effectively either on own or as part of a team
Must be able to plan and direct the work activities of self and others
Must be able to read and carry out various written instructions and follow oral instructions
Must be able to speak clearly and deliver information in a logical and understandable sequence
Must be able to perform basic mathematical calculations with extreme accuracy
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be capable of exercising highest level of discretion on both internal and external confidential matters
Preferred
Additional coursework or certification in financial services, operations management, or project coordination preferred
Company
Blue Federal Credit Union
Blue Federal Credit Union engages in banking, insurance and financial advice services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25M2024-11-07Debt Financing· $10M
2024-01-02Debt Financing· $15M
Leadership Team
Stephanie Teubner
President/CEO
Neal Weber
Chief Financial Officer
Recent News
Blue Federal Credit Union
2025-10-31
2025-10-09
2025-03-26
Company data provided by crunchbase