Omaha National · 1 day ago
Customer Service Specialist
Omaha, NE
Full-time
Onsite
New Grad, Entry LevelOmaha National is seeking a motivated professional to join them as a Customer Service Specialist. The role involves handling calls from various individuals, ensuring each call is addressed appropriately, either by providing information or routing to the right person. The ideal candidate should have a welcoming personality, patience, and a natural desire to help others.
BankingBookkeeping and PayrollFinancial ServicesInsurance
Responsibilities
Project the company’s smart, professional, and friendly culture to the public
Rapidly learn complex technical concepts and how to locate information in several software applications
Manage a large volume of incoming calls on a wide variety of subjects
Identify and meet each caller’s needs
Build trust with callers through open and interactive communication
Perform additional administrative tasks with a high level of accuracy
Qualification
Required
Be the kind of person that people look forward to talking with
Ability to quickly identify a caller's needs and determine the best way to meet those needs
A clear speaking voice, strong spoken grammar, and naturally good manners
Strong verbal and written communication skills with the ability to effectively communicate with a broad audience of varying backgrounds
Preferred
Previous experience in customer service is a plus but not mandatory: we are more interested in the person than in the resume
Benefits
Paid parental bonding leave
Tuition reimbursement
401K
Paid vacation and sick leave
Company
Omaha National
Omaha National is provides workers compensation insurance and payroll services to small and midsize companies through agents and brokers.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$45MKey Investors
Accomplice
2021-09-29Series B· $45M
Leadership Team
Reagan Pufall
President & CEO at Omaha National
Bryan Connolly
Co-Founder and Chief Operating Officer
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