Continuing Life · 20 hours ago
Application Support Specialist
Carlsbad, CA
Full-time
Onsite
Entry, Mid Level
2+ years expContinuing Life is a company that supports Continuing Care Retirement Communities across California, providing a variety of essential services. They are seeking an Application Support Specialist to implement, maintain, and support enterprise-wide applications, ensuring smooth operation and user training.
ConsultingElderlyProfessional Services
Responsibilities
Acquire and maintain an advanced understanding of assigned Continuing Life software applications
Help test, implement, and support applications
Maintain current and accurate support documentation used by Service Desk for initial support
Work with project teams during application rollouts and updates
Respond to escalations from Service Desk to resolve issues with software applications. Work directly with customers to support as needed
Train staff on proper use of applications
Proactively monitor and address potential security issues. Assist in educating users on best IT security practices
Participate in an on-call rotation
Qualification
Required
2–5 years of experience in application support, technical support, or similar IT roles
2+ years of hands-on experience administrating Microsoft SharePoint Online
2+ years of analytics and reporting experience using Tableau or comparable data visualization tools
Intermediate level experience with Microsoft Power Automate
Experience with system integrations, including APIs, REST endpoints, or automated data workflows
Experience working with IT ticketing systems such as SolarWinds Service Desk
Experience with Microsoft SQL Server or similar RDBMS (basic to intermediate querying)
Basic understanding of networking concepts (firewalls, VPNs, DNS, traceroute, etc.)
Ability to work independently as well as collaboratively within a team
Experience with eFax platforms such as Consensus
Experience with PointClickCare or similar eMAR systems
Experience with RingCentral user administration
Scripting/programming experience (Python, JavaScript, PowerShell)
Experience with Prophix or other financial reporting tools
Experience training users or writing support documentation
Familiarity with HIPAA or other regulatory/compliance frameworks
Strong attention to detail and high standards for quality
Excellent customer service orientation and communication skills
Benefits
Tuition assistance
Company
Continuing Life
Continuing Life provides advisory and business services for retirement communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Warren Spieker
Chairman
Recent News
Crowdfund Insider
2024-11-16
Company data provided by crunchbase