Arhaus · 15 hours ago
Delivery Exception Specialist
Boston Heights, Ohio, United States
Full-time
Onsite
New Grad, Entry LevelArhaus is a growing lifestyle brand and omnichannel retailer of premium home furnishings. The Delivery Exception Specialist will assist with improving the customer’s delivery experience by handling cases related to delivery issues and performing inventory and accounting functions.
Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
Responsibilities
Review and take ownership of information of the point of delivery exception provided by the CRM. Notate action(s) taken is the audit comment log of the order
Remove orders from the delivery manifest. Invoice-delivered items and enter exchange for stock items
Issue an RA for items needing to be returned. Remove delivery fee, if needed, and setup replacement items for shipping
Schedule any and all orders for the next available truck
Accurately documenting exceptions handled each day. Update audit comment log of affected orders. Provide monthly exceptions report by market
Other duties may be determined by management to perform the necessary functions of the position on an as-needed basis
Qualification
Required
High school diploma
Working knowledge of computer programs
Understanding of general work practices in warehousing and distribution, including order processing, picking, inventory processes and shipping processes and procedures
Dedicated to business and allow flexibility with work hours if necessary
Preferred
College degree
Some customer service and call center experience
Valid Driver's license
WMS
Salesforce
Company
Arhaus
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
Founded in 1986
1001-5000 employees
H1B Sponsorship
Arhaus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M
Leadership Team
Jennifer Porter
Chief Marketing Officer
Recent News
Designers Today
2025-12-30
2025-12-06
2025-11-26
Company data provided by crunchbase