Hyundai Capital Canada · 1 day ago
Payment Servicing Associate
United States-Georgia-Atlanta
Full-time
Onsite
Entry Level
$38K/yr - $58K/yr
1+ years expHyundai Capital America provides a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers. They are seeking a Payment Servicing Associate responsible for supporting functions and processes within the Payment Servicing Teams by processing requests received via multiple channels.
AutomotiveFinanceFinancial Services
Responsibilities
Process requests in accordance with Payment Servicing SLAs
Respond to emails and various escalated account issues within the assigned SLA
Track productivity and provide status updates for KPI’s
Work with QA team to ensure Productivity, Quality, Compliance standards are met
Generate letters, send and retain documents as requested to ensure accuracy per HCA’s Policy and Procedures while being compliant
May contact insurance companies and body shops to obtain information regarding insurance issues
Qualification
Required
Minimum 1 year working in a customer service role in a fast-paced operations environment
High School diploma or GED equivalent
Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization
Self-motivated, professional demeanor, and self-starter
Proven ability to multi-task, pay close attention to detail, and ability to work in fast paced environment
Ability to represent the company while interfacing with insurance companies, body shops, etc
Agile and can successfully adjust to changing priorities to meet business demand
Must be proficient with Microsoft Office Suite and working knowledge of general office equipment
Ability to work well under pressure and meet deadlines
Proven track record with delivering seamless customer experiences
Ability to thrive in a performance coaching environment
Preferred
Auto finance experience a plus
Benefits
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
Company
Hyundai Capital Canada
Hyundai Capital Canada provides auto finance and private finance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase