AT&T · 9 hours ago
Senior Specialist UX Researcher
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$106K/yr - $158K/yr
4+ years expAT&T is a leading telecommunications company that empowers leaders to drive change in a connected world. The Senior Specialist UX Researcher will conduct user research and analysis to enhance product design and functionality, ensuring they meet user needs and improve overall user experience.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Perform analysis across Sales, Account Management, Support, IDM across products and platforms
Analysis execution for both quantitative and qualitative studies including:
Use of stand-alone Voice of the Customer structured and unstructured data to draw insights
Use of Voice of the Customer data in conjunction with data and session analysis from Quantum Metric. Adobe, and other relevant tools
Use of Voice of the Customer data in conjunction with data from POCR, engagement, and other key internal metrics
Use of AI tools for analysis
Use of SQL and/or other tools to join and analyze data
Strategic Research Planning and Execution: Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization
Advanced Data Analysis and Strategic Reporting: Analyze and interpret complex research data to identify patterns, trends, and actionable insights. Compile findings into strategic reports and presentations, effectively communicating insights and recommendations to senior stakeholders
Cross-Functional Collaboration and Influence: Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process. Influence strategic decision-making through research insights and perspectives
Development of User Personas and Research Artifacts: Create detailed user personas and journey maps based on comprehensive research data. Produce research artifacts such as insight briefs, journey maps, affinity diagrams, and usability reports to support strategic design decisions
Continuous Improvement, Innovation, and Advocacy: Continuously iterate on research methods and processes to ensure they remain effective and innovative. Maintain a repository of research findings, stay current with the latest UX research methodologies, tools, and industry trends, and champion user-centered design principles and methodologies, ensuring ethical and effective research practices
Qualification
Required
Bachelor's degree (BS/BA) desired
4 minimum years of related experience
Conduct user research and analysis to inform and improve the design and functionality of products and services, ensuring they meet user needs and enhance overall user experience
Perform analysis across Sales, Account Management, Support, IDM across products and platforms
Analysis execution for both quantitative and qualitative studies including: Use of stand-alone Voice of the Customer structured and unstructured data to draw insights
Use of Voice of the Customer data in conjunction with data and session analysis from Quantum Metric, Adobe, and other relevant tools
Use of Voice of the Customer data in conjunction with data from POCR, engagement, and other key internal metrics
Use of AI tools for analysis
Use of SQL and/or other tools to join and analyze data
Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization
Analyze and interpret complex research data to identify patterns, trends, and actionable insights
Compile findings into strategic reports and presentations, effectively communicating insights and recommendations to senior stakeholders
Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process
Influence strategic decision-making through research insights and perspectives
Create detailed user personas and journey maps based on comprehensive research data
Produce research artifacts such as insight briefs, journey maps, affinity diagrams, and usability reports to support strategic design decisions
Continuously iterate on research methods and processes to ensure they remain effective and innovative
Maintain a repository of research findings, stay current with the latest UX research methodologies, tools, and industry trends
Champion user-centered design principles and methodologies, ensuring ethical and effective research practices
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
2026-02-04
Company data provided by crunchbase