White Cap · 13 hours ago
Sr. Manager, Digital Product Design
United States
Full-time
Remote
Senior Level
7+ years expWhite Cap is committed to Building Trust on Every Job, providing a diverse and exciting work environment. The role involves leading design strategy and execution for digital and in-branch experiences, while managing and developing a high-performing design team to drive user-centered outcomes.
Building MaintenanceConstructionManufacturingService Industry
Responsibilities
Owns and evolves the design vision and strategy across digital products and in-branch experiences, ensuring alignment with long-term business, customer, and product goals, applies service design thinking to oversee end-to-end, omnichannel journeys, delivering seamless experiences across all touchpoints—not limited to eCommerce
Lead, mentor, and develop a team of designers across levels while fostering a culture of excellence, accountability, and continuous growth. Oversees hiring, onboarding, performance management, promotion readiness, and succession planning to maintain a scalable team. Identifies skill gaps and invests in capability building aligned to future product needs. Sets clear expectations, career paths, and development plans to support long‑term growth and impact
Provide strategic oversight across multiple pods or product areas, ensuring high-quality, consistent design execution. Ensure design teams are working with a product operating model that aligns to the organization's operating model. Establish and refine design processes, rituals, and standards that improve velocity, quality, and collaboration. Partner with Product and Engineering leadership to manage tradeoffs, dependencies, and delivery expectations
Owns the design system by driving its evolution, governance, and adoption, ensuring scalability, accessibility, and efficiency across teams. Partners with Research to shape and execute a research strategy that informs product direction and validates outcomes, and ensures insights translate into actionable design improvements and strategic recommendations
Serves as the primary design representative in cross-functional leadership forums, clearly communicate design strategy, priorities, risks, and progress to executive and senior stakeholders, Influence product roadmaps and investment decisions through strong design rationale, data, and customer insight, advocate for user-centered and inclusive design practices across the organization
Provides hands‑on design leadership for high‑impact work, elevating quality through critiques, direction, and targeted exploration without acting as delivery backfill
Qualification
Required
Typically requires BS/BA in a related discipline
Generally 7+ years of experience in a related field
May require certification
Advanced degree may offset less experience in some disciplines
Preferred
8 - 12+ years of professional design experience, including 4+ years leading and managing design teams in a product‑led organization
Proven ability to deliver complex, omnichannel digital experiences across B2B/B2C commerce and in‑branch or service‑driven touchpoints
Demonstrated success influencing product strategy and business outcomes through design leadership
Strong portfolio reflecting strategic thinking, team leadership, and high-quality execution
Deep expertise in UX, UI, service design, accessibility, and end‑to‑end design processes, with proficiency in modern design and research tools (e.g., Figma, UserTesting, Lyssna, Miro, JourneyTrack), design systems and research methodologies
Familiarity with accessibility standards and inclusive design practices
Prefer experience with service design methodologies and designing for omnichannel experiences
Strong design leadership, strategic thinking, high quality execution
Experienced in mentoring designers and building a collaborative, growth‑oriented team culture
Strong ability to define and execute design strategies that align with business goals and user needs
Excellent communication and presentation skills, with the ability to articulate design decisions and influence stakeholders at all levels
Experience working in agile environments and collaborating with cross-functional teams, including product and engineering
Company
White Cap
White Cap is a distributor of specialist hardware equipment and supplies for large and medium sized contractors.
5001-10000 employees
H1B Sponsorship
White Cap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2020-08-01Acquired
Leadership Team
Alan Sollenberger
Chief Executive Officer
Tracy Rosser
Chief Supply Chain Officer
Recent News
Morningstar.com
2026-01-23
2026-01-23
2026-01-06
Company data provided by crunchbase