Ironclad · 18 hours ago
Lifecycle Legal Engineer (Technical Success Manager)
San Francisco
Full-time
Hybrid
Mid Level
$130K/yr - $135K/yr
3+ years expIronclad is the leading AI contracting platform that transforms agreements into assets. The Lifecycle Legal Engineer (LLE) is a customer-facing role focused on driving early adoption and ensuring customers achieve measurable value following their product implementation.
Enterprise SoftwareLegal TechManagement Information SystemsSaaS
Responsibilities
Drive early adoption: Provide post-hypercare support to customers following their initial implementation to help drive early adoption and value realization
Scale outcome-based plays: Use data, dashboards and playbooks to proactively monitor adoption trends, flag risk signals, and execute repeatable success motions across book of business; Support churn-risk intervention/light services engagements to help reduce churn
Consult with expertise: Host technical consults focused on best practice recommendations, workflow optimization and product education; conduct light troubleshooting and liaise with Support for customers experiencing technical issues
Optimize configurations: Conduct instance assessments and discuss customer business requirements to identify areas where configuration can be streamlined or improved; enable customers to use the latest and greatest features/functionality
Advance customer maturity: Guide customers through the full adoption journey—from activation to foundational to advanced use cases—leveraging best practices and tailored recommendations to help them unlock deeper value
Collaborate cross-functionally: Work closely with Product, Engineering, Sales, and other partners to share insights, influence roadmap improvements, and jointly strategize on account-level needs across the book of business
Be the voice of the customer: Advocate for customer needs internally, ensuring product enhancements and process improvements reflect real-world use
Continuously improve: Contribute to playbook development, automation ideas, and internal processes that make customer success more scalable
Position future value: Maintain a strong understanding of the product roadmap and effectively position upcoming capabilities—helping customers envision solutions that may not yet exist today and preparing them for future adoption
Qualification
Required
3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company (e.g. Technical Account Manager, Implementation Consultant)
Passion for learning new technologies and driving outcomes through technical solutions
Comfortable translating business requirements into scalable product configurations and workflows
Curiosity for understanding customers' goals and values and turning them into measurable adoption plans while appropriately managing customers' expectations, and achieving mutual success plans
Ability to translate technical concepts for non-technical stakeholders
Ability to write clear assessments and recommendations
Ability to manage sensitive customer conversations
Capable of managing time strategically, prioritizing work based on various factors, and owning the success of interactions with customers
Comfortable navigating change and iteration in a fast-moving organization
Someone who embodies Ironclad's Values: Drive, Intent, Integrity, and Empathy
Able to navigate ambiguity while contributing to and improving repeatable processes and operational workflows
Preferred
Understanding of CLM (contract lifecycle management) or legal ops business processes
Exposure to AI‑assisted contracting (smart import, clause extraction, playbooks, redline assist) is a plus
Benefits
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Company
Ironclad
Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow.
501-1000 employees
H1B Sponsorship
Ironclad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (14)
2023 (21)
2022 (14)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$334MKey Investors
Franklin TempletonBondY Combinator
2022-01-18Series E· $150M
2020-12-21Series D· $100M
2019-09-17Series C· $50M
Leadership Team
Daniel Springer
Chief Executive Officer
Sunita Verma
Chief Technology Officer
Recent News
salesforceventures
2026-01-13
Soma Capital
2026-01-07
Company data provided by crunchbase