ACU-Serve · 16 hours ago
Client Success Manager
United States
Full-time
Remote
Mid, Senior LevelACU-Serve is a company dedicated to client success, and they are seeking a Client Success Manager to oversee dedicated clients and team members. The role involves ensuring high productivity and efficiency while managing client relationships and analyzing data to meet company goals.
CRMInformation Technology
Responsibilities
Work as the lead point of contract for all matters specific to a client account
Manage a team of Account Managers and AR Specialists with emphasis on:
Collector efficiency
Invoice Touches
PTO Requests
New employee and annual reviews
Corrective Action Plans
Maintain and build strong, long-lasting relationships
Assist with challenging client requests or issues escalations as needed
Identify new business opportunities with existing clients
Solicit employee feedback and respond timely
Identify and address problems and opportunities for the company
Achieve and maintain standard levels of service
AR over 90 <15%
Write offs <7%
Collections >90%
Ensure client work is completed on time
Determine company needs and connect departments or groups to work together to solve problems
Collaborates with executive leadership for onboarding of new clients and projects for existing
Collaborates with team members to ensure seamless business execution, reinforce positive moral, and uphold company values
Consult with trainers, other managers, and executive leadership
Pro-actively solves problems and provides timely resolution to ensure minimal impact on the company and its client
Work on multiple projects simultaneously and adapt to changing priorities
Meet multiple project deadlines while maintaining accuracy and attention to detail
Display commitment to quality service through appropriate follow through, urgency and persistence
Help promote a company culture that encourages top performance and high morale
Performs other duties as assigned
Qualification
Required
Proven work experience as a Senior AR Specialist, Account Manager or other lead role
Demonstrate the ability to communicate, present and influence leadership at all levels of an organization, including executive level
Experience delivering client-focused solutions to customer needs
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Claims, Clarity and Smartsheet
Strict adherence to company philosophy/mission statement/vision and goals
Excellent interpersonal skills and communication with all levels of management and employees
Critical thinker who can analyze situations and make decisions that support company goals and help to solve problems
Strong verbal skills with a mix between soft and hard skills
Strong motivational and listening skills
Strong written communication skills
Strong project management skills with the ability to help coordinate multiple projects
Organized and able to create multiple timelines and schedules
Able to multitask, prioritize, and manage time efficiently
Able to analyze problems and strategize for better solutions
Company
ACU-Serve
At ACU-Serve, we go beyond traditional revenue cycle management to help healthcare providers optimize operations, improve cash flow, and enhance patient care.
Founded in 1993
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Lovell Minnick Partners
2023-10-19Private Equity
Recent News
2025-08-05
2025-06-18
2025-02-21
Company data provided by crunchbase